We compared NetSuite ERP and QuickBooks across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Ease of Deployment: NetSuite ERP's setup process can vary in complexity and may take one or two months to complete. It may need someone with expertise to handle integration. QuickBooks has a simple setup that takes less than a month.
Features: NetSuite ERP is a flexible platform that can handle multiple subsidiaries. Users praise its comprehensive reporting capabilities. It is particularly suitable for larger organizations and seamlessly integrates with other software applications. QuickBooks is praised for its user-friendly interface, its convenient bank reconciliation feature, and affordable pricing.
Room for Improvement: NetSuite ERP could enhance its user experience and interface design. Users would like more customization options and better features for managing manufacturing and warehouses. QuickBooks could improve its reporting capabilities, file exporting and importing, and search functionality.
Pricing: NetSuite ERP has a relatively expensive setup cost, particularly for smaller organizations. The cost is determined by the number of modules and users, with additional charges for extra modules. In contrast, QuickBooks is generally perceived as affordable and inexpensive. However, there are apprehensions regarding the transition to a subscription model and the need to pay for an entire year in advance.
ROI: NetSuite ERP provides a quick return on investment by efficiently managing international operations and handling multiple currencies. On the other hand, QuickBooks offers a noticeable and satisfactory return on investment, particularly for small businesses.
Service and Support: NetSuite ERP is praised for its customer service, with satisfactory support and high ratings. However, opinions vary regarding response time and customization. QuickBooks has mixed reviews, with some users finding the support good but others facing difficulties in obtaining the appropriate assistance.
Comparison Results: NetSuite ERP is praised for its multi-subsidiary functionality, flexibility, and extensive reporting capabilities, while QuickBooks is valued for its ease of use, familiarity, and bank reconciliation feature. NetSuite ERP is better for larger organizations, while QuickBooks is more affordable for small businesses. NetSuite ERP offers more customization options and integration capabilities, while QuickBooks lacks in these areas. NetSuite ERP is considered expensive, especially for smaller organizations, while QuickBooks is generally affordable. Customer support for both products has mixed reviews, with some users finding it satisfactory and others facing difficulties in obtaining desired information.
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"It is a very solid product for finance and procure-to-pay processes."
"Every year, they release a new version."
"NetSuite ERP is a user-friendly cloud-based solution that posts into the GL in real time. You can see your profitability at the order level."
"As NetSuite ERP is a cloud product, a valuable feature I found in it is the very friendly user interface. You can set up shortcuts within the applications for frequently used reports or navigation. You can also customize dashboards in NetSuite ERP. Another feature I found valuable in the solution is good reporting. It has many industry-standard reports focused on finance and inventory. I also like the seamless switching between production and test environments and that you can customize the environments within NetSuite ERP. For example, you can put banners on your test and production environments to differentiate or segregate the logins to prevent mistakes. The solution is pretty easy to use and navigate, and it's more of a lightweight software. I like that it's a cloud product, so work is done on the front end rather than the back end. There's also a community for NetSuite ERP where you can raise your queries and issues. You'll find other people sharing experiences about common issues so you can get quick fixes from the community."
"It offers reporting flexibilities that were previously unavailable to us."
"I would say that the solution is highly configurable."
"The most valuable feature of QuickBooks Desktop is its ability to import into QuickBooks Online files easily."
"QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management."
"QuickBooks Online Payroll offers a range of online customizations and advanced features."
"There are valuable security features including software access security (login password), data backup (getting all transactions and data from the previous bookkeeper), and an audit trail that is available when changes are questioned."
"QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable."
"One of the aspects I appreciate the most is its remarkable user-friendliness."
"It gave me excellent tracking of my finances."
"they even thought about different industries, so that if you're in a service industry, if you're in a retail industry, or you're in construction, they have set up some of the initial out-of-the-box setups, so that you have something that looks kind of like your industry. So for me, I'm an accountant consulting. I do not need an Account called "Dental Equipment." It's flexible to fit your industry."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"If they could provide more integration options to connect with different products, that would be ideal."
"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"The solution is not user-friendly and it is complex to use."
"NetSuite is good for data management, but it's missing payroll features."
"It would be great if they offered localization for Central America."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"Many features such as local taxation and fund management are not there yet."
"In terms of expansion, we stopped using QuickBooks POS at some point because you can’t scale. We couldn’t scale to more than 32 locations when the business grew. The scalability, support and price could be improved."
"The customer response team is slow and sometimes causes the user to have a loss."
"We would like to have data conversion and upload applications included, without having to pay separately for them."
"In their journal entries, you cannot use Accounts Payable or Accounts Receivable more than once. For example, I owe company "A" $100, so company "A" is Accounts Payable, and I just want to list it one by one by one. If I want to add more companies, say, company "B" with $200, I can't list Accounts Payable in that entry. I would have to just say, company "A", $100, company "B", $200, Accounts Payable, $300." That's a shortcoming of it."
"The reporting in QuickBooks is terrible and there's no flexibility in it. It only has standard reports that you can modify slightly."
"It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs."
"The area that I don't use as much is the area about reconciliation with the bank accounts. I do all of that manually. So, the area that they can probably improve upon is just better reconciliation with the bank accounts."
"The main issue we are facing is related to licensing and the need to review invoices and product-wise details for international clients."
NetSuite ERP is ranked 1st in Billing Software with 33 reviews while QuickBooks is ranked 3rd in Billing Software with 16 reviews. NetSuite ERP is rated 7.8, while QuickBooks is rated 8.0. The top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". On the other hand, the top reviewer of QuickBooks writes "Though the solution has great reporting capabilities, search functionality is an area in the product that needs improvement ". NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan, whereas QuickBooks is most compared with Puzzle, IBM Maximo, Salesforce Quote-to-Cash, SIRIUS Abak360 and Stripe Billing. See our NetSuite ERP vs. QuickBooks report.
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