We performed a comparison between NetWitness XDR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage."
"Mainly, this is a cloud-native product. So, there are zero concerns about managing the whole infrastructure on-premises."
"If you know how to do KQL (kusto query language) queries, which are how you query the log data inside Sentinel, the information is pretty rich. You can get down to a good level of detail regarding event information or notifications."
"The connectivity and analytics are great."
"Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system."
"There are a lot of things you can explore as a user. You can even go and actively hunt for threats. You can go on the offensive rather than on the defensive."
"The stability of the RSA NetWitness Endpoint is very good."
"Technical support is knowledgeable."
"The interface of this solution is very flexible and easy to use."
"It is stable. We have been using it for some time, without any issues."
"They have recently updated the features and the most valuable ones are the instant threat response, ease of use, web interface, integration, and easy access. RSA NetWitness Endpoint is very compatible with other solutions and technologies. However, they do not rely on third-party solutions and have most features built-in."
"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Reduces time to closure and closure metrics for vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"The product has a very simple UI."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"It's stable."
"The solution is available over the cloud and is easy to manage."
"The built-in SOAR is not really good out-of-the-box. The SOAR relies on logic apps and you almost need to have some kind of developer background to be able to make these logic apps. Most security people cannot develop anything..."
"They can work on the EDR side of things... Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work."
"Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"We've seen delays in getting the logs from third-party solutions and sometimes Microsoft products as well. It would be helpful if Microsoft created a list of the delays. That would make things more transparent for customers."
"Not all information shows up in Sentinel. Sometimes there are items provided in 365 and if you looked in Sentinel you would not see them and therefore think they do not exist. There can be discrepancies between Microsoft tools."
"The solution could be more user-friendly; some query languages are required to operate it."
"Microsoft Sentinel should provide an alternative query language to KQL for users who lack KQL expertise."
"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."
"The threat intelligence could improve in RSA NetWitness Endpoint."
"The initial setup requires a high level of skill."
"NetWitness Endpoint's blocking feature does not work properly - if there's a malicious process, it's not possible to kill it via a custom rule unless and until it's flagged as malicious."
"I would like to see Security Orchestration and Response Automation (SOAR) integration."
"The contamination feature could be improved."
"When analyzing something, you have to click several times. It requires a lot of effort to find something."
"We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The initial setup is difficult."
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NetWitness XDR is ranked 15th in Security Orchestration Automation and Response (SOAR) with 15 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews. NetWitness XDR is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of NetWitness XDR writes "Beneficial single unified dashboard, good native application integration, and high availability". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". NetWitness XDR is most compared with Darktrace, ExtraHop Reveal(x), CrowdStrike Falcon, SentinelOne Singularity Complete and Vectra AI, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Fortinet FortiSOAR. See our NetWitness XDR vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
