We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"It allows the restriction of privileges and control of users."
"We detect issues using dashboards that we built on New Relic."
"The most valuable features are the dashboards and tracing."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"New features are added often."
"Server uptime is its most valuable feature."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"One of the best features is the reports feature."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"It's a very good tool and a very stable tool."
"The most valuable features are language support and technical support."
"The people in technical support are very good."
"The solution ranks as one of the top five monitoring tools."
"The most valuable features of the solution are its graphical interface and reports."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"The Wi-Fi side needs improvement."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The solution needs to have staging."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"Currently lacks integration with SMS services."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"The solution's network discovery and node addition processes need more work."
"I would like to have a Syslog server module for this product. That would make the solution better."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"The interface could be made more user-friendly."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
New Relic is ranked 3rd in Cloud Monitoring Software with 152 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our New Relic vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
