We performed a comparison between New Relic and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It is stable and scalable."
"The most valuable feature of New Relic is its ease of use."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"New features are added often."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"Compared to their competitors, they are missing some features at the moment."
"There were some settings we had issues with."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"I haven't come across any features that are lacking."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic needs to improve is the user data schema."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. New Relic is rated 8.6, while Splunk On-Call is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, Everbridge IT Alerting, JIRA Service Management and xMatters .
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