We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"It offers helpful user metrics so we can learn more about the user experience."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"It has given us better insight into the performance of the system."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"It has prevented failures from occurring in our production environment."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The solution is very easy to use."
"ThousandEyes gives companies better visibility."
"It's fairly easy to set up."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The installation process is not hard at all."
"The authentication overall - including to the VPN and LAN - is excellent."
"The Wi-Fi side needs improvement."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The solution must provide better support for Azure Web Apps service."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"There is room for improvement in terms of customization and user-friendliness."
"Presently, it lacks the ability to integrate with other Cisco products."
"I would like the product to offer more agility."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"It's an expensive solution."
"The guest portal is hard to use."
"The tool does not provide features for application-level monitoring."
"It might be practical to extend monitoring capabilities to include network devices"
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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