We performed a comparison between Newgen OmniFlow and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The UI is easy. It's not very code based, so you can make certain changes on your end."
"The most valuable feature is the flexibility in using it."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"Fast prototyping."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The robotic process automation has increased the confidence of business users."
"The case management functionality of this solution has been most valuable."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The solution offers excellent workflows."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"I would like to see more automated analytics built into the solution."
"In terms of stability, like every product it has its issues."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"The development teams should be more agile and they need to have more team members."
"This is an expensive solution."
"There is a scarcity of resources who have worked with this solution before."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"The solution's pricing model or licensing model could be a little better."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
Newgen OmniFlow is ranked 30th in Business Process Management (BPM) while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Newgen OmniFlow is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of Newgen OmniFlow writes "Enabled us to consolidate workflows and reduce time spent searching for transactions". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". Newgen OmniFlow is most compared with IBM BPM, Camunda, Appian, Nintex Process Platform and Apache Airflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our Newgen OmniFlow vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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