We compared Proofpoint Email Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Users describe Proofpoint Email Protection as a convenient all-in-one solution that offers effective defense against phishing attempts. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Proofpoint Email Protection could make its interface clearer and simplify admin management. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Proofpoint Email Protection’s customer service is described as responsive, professional, and knowledgeable. However, there are some concerns about availability. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Proofpoint Email Protection can be set up in a relatively short amount of time. Some users found it simple, while others mentioned that it requires technical skills. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: The opinions on the cost of Proofpoint Email Protection vary, with some users finding it costly while others find it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Proofpoint Email Protection stands out with its robust phishing signature file, surpassing competitors in threat detection. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Proofpoint Email Protection provides effective email protection and strong threat-detection features. However, it needs to simplify its user interface and administration. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The solution is very user-friendly."
"Provides better control over emails, especially those sent via Office 365 on the cloud."
"It's a mature product. It does a good job in detection."
"The initial implementation is pretty easy to handle."
"The anti-spam features are excellent on the email firewalls."
"The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats."
"The most valuable feature of Proofpoint Email Protection is the central location dashboard for viewing all the related information for risk."
"The solution has very strong detection for most of the phishing and malicious emails received from the outside."
"It is mostly stable."
"The interface is really good."
"The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
"The technical support is good."
"The email and the signature based protection is the most valuable feature."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"The most valuable features of the solution are spam protection and email continuity."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"Unfortunately, the whole product is going downhill right now, ever since they were sold to Thoma Bravo. We're constantly having problems with stability and the product in general."
"The price could be improved."
"The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere."
"Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't."
"Sometimes it detects false positives."
"The high cost of the product is an area of concern where improvements are required."
"It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu."
"Integration and filtering out who you want and don't want to have integrated ID could be improved."
"I would like to see more integration of Trend Micro Email Security with different platforms."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
"The enterprise security feature needs improvement."
"The patch management could improve in Trend Micro Email Security."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"It is a bit expensive than the market price."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
Proofpoint Email Protection is ranked 1st in Secure Email Gateway (SEG) with 46 reviews while Trend Micro Email Security is ranked 8th in Email Security with 24 reviews. Proofpoint Email Protection is rated 8.4, while Trend Micro Email Security is rated 8.0. The top reviewer of Proofpoint Email Protection writes "A reasonably priced product that offers protection to emails, along with spam filters". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Proofpoint Email Protection is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Palo Alto Networks WildFire, Cisco Secure Email and Darktrace, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Trend Micro ScanMail. See our Proofpoint Email Protection vs. Trend Micro Email Security report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.