We performed a comparison between Salesforce Identity and SAP Customer Identity and Access Management based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"Salesforce Identity is a very user-friendly solution."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"Salesforce Identity needs more expertise in the application."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
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Salesforce Identity is ranked 9th in Customer Identity and Access Management (CIAM) with 4 reviews while SAP Customer Identity and Access Management is ranked 10th in Customer Identity and Access Management (CIAM) with 2 reviews. Salesforce Identity is rated 7.8, while SAP Customer Identity and Access Management is rated 8.6. The top reviewer of Salesforce Identity writes "Adheres to the data privacy regulations of each region, easy to learn and offers strong security features ". On the other hand, the top reviewer of SAP Customer Identity and Access Management writes "A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps". Salesforce Identity is most compared with SailPoint Identity Security Cloud, Auth0, Okta Workforce Identity, Microsoft Entra ID and CyberArk Identity, whereas SAP Customer Identity and Access Management is most compared with Auth0. See our SAP Customer Identity and Access Management vs. Salesforce Identity report.
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