We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"It is a comprehensive and robust solution. It can provide lots of functional features."
"The solution is scalable."
"Continuing to use it enabled continuity of business."
"It is the best solution in the class of ERP products."
"The solution has a lot of good integrated modules."
"The system can be integrated with other SAP functionalities - such as finance, production, sales, marketing, HR, et cetera, and can also be customized to become a model that's specifically designed for my business. That's the solution's most valuable aspect."
"It has a lot of integrity of data, and it is fast. All the users feel that they can trust this data. So, data integrity is the most important value of SAP."
"The new Visual Enterprise functionalities give an intuitive approach to data and make communication between engineering and production easy."
"The solution makes its use and the management of our infrastructure easy."
"S4HANA is very scalable - we use it across seven or eight factories, and everything is running fine."
"SAP S/4HANA is the preferred database because of its scalability, faster accessibility, compatibility, and other well-suited features for large data sets."
"From a technological point of view, the in-memory database is one of the key highlights."
"I have found SAP S4HANA to be scalable."
"The scalability is excellent, especially on cloud deployment models."
"It is really fast. It is also very stable."
"The solution is flexible, has a lot of functionality, and has the ability to deliver more security than other comparable solutions."
"The UI could use improvement."
"The service could be more user-friendly in the area of transition codes."
"SAP is more expensive than some of its competitors."
"Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data."
"The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis."
"The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing. The root cause analysis is very common across industries, yet SAP does not offer this option. A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons."
"The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."
"There will always be something within our business that it won't fit."
"The initial setup could be better. They can make the process a little easier. The functions that we require will be available in the next release. We specifically need a new model, and I think we have some versions to implement. I already read on the SAP website that some functionalities we are waiting for are available in this new version."
"The solution could have a better user experience. However, they are working a lot on the user experience and they have come up with various applications, such as mobile applications. This was lacking over the last two years."
"Technical support has been declining. They aren't as responsive as they used to be."
"The cost of the solution is quite high. It needs to be adjusted."
"During parallel preparation of go-live processes, SAP B1 and S4H transactional data alignment can be difficult to track."
"The migration to SAP S/4HANA is hard."
"While the solution contemplates a competitively priced model, its pricing could be cheaper."
"We found that the implementing partners themselves are struggling with S4HANA's features. It's not an exact translation of the older ECC, so SAP has taken a new route to do things with S4HANA. Maybe it's a good product, but the implementing partners also like to have an in-depth understanding of the full feature set the product offers."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 66 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, Microsoft Dynamics 365 Business Central, Oracle E-Business Suite and NetSuite ERP. See our SAP ERP vs. SAP S/4HANA report.
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