We performed a comparison between SAP HCM and UKG based on real PeerSpot user reviews.
Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All our employee data, like performance and payroll, is managed through SAP HCM."
"We've found that the solution has the capability to scale."
"We have managed to consolidate our payroll for all India operations on this platform."
"The user interface is the solution's most valuable feature. It makes it easy for us to use."
"SAP HCM has valuable features for analytics data management."
"Technical support is excellent."
"SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features."
"The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"It is much easier to use and the customer service is better than our previous solution."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"I like UKG's integration."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"On the personnel administration side, it's very difficult to do custom development."
"The product's learning and development features could be better, including new exclusive LMS tools."
"SAP HCM cannot integrate with other third-party applications. One of the drawbacks we encounter with SAP HCM, specifically in payroll management, is the limitation regarding changing payroll areas within the same month. For instance, if an employee transitions from staff to non-staff status during the month, we face difficulties because the system doesn't allow us to change the payroll."
"Reports need to be added on the time management side."
"The product's license is very expensive."
"We find some challenges in the integration between SAP HCM and SAP SuccessFactors."
"The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions."
"The extensibility of the integration could be improved."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"The platform's features need enhancement while being used as a recruiting tool."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"The tool needs improvement on the configuration side."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
SAP HCM is ranked 3rd in Cloud HCM with 48 reviews while UKG is ranked 5th in Cloud HCM with 120 reviews. SAP HCM is rated 7.6, while UKG is rated 7.8. The top reviewer of SAP HCM writes "Allows you to generate reports, easy integration and offers out-of-the-box support". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP HCM is most compared with SAP SuccessFactors, Workday, Oracle HCM Cloud, ADP GlobalView Payroll and P&I LogaHR, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, Dayforce HCM and Saviom Resource Management. See our SAP HCM vs. UKG report.
See our list of best Cloud HCM vendors, best Benefits Administration vendors, and best Talent Management vendors.
We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
