We performed a comparison between ScienceLogic and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The power flow is great."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"One of the valuable features is rapid dashboards."
"The tool is quite easy to deploy, and it offers very good support."
"Power packs."
"It is simple."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"From a performance perspective, it needs to improve a lot."
"They should add CLI command modes and scripts for high performance."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"The product must educate its strategic partners for deployment."
"ScienceLogic could improve the implementation, it could be made easier."
"They should improve their support process and add chat."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"There are often bugs in new releases."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
More SymphonyAI IT Service Management Pricing and Cost Advice →
ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. ScienceLogic is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.