We performed a comparison between SentinelOne Singularity Complete and Trend Micro XDR based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration. Trend Micro XDR is commended for its holistic approach to preventing, real-time visualization, and ability to prioritize network-based detection and response. Trend Micro XDR should improve integration, overhaul its web interface, and strengthen its business relationships.
Service and Support: Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency. Some customers have found Trend Micro’s customer service to be helpful and responsive, while others have encountered challenges with technical support in complex situations.
Ease of Deployment: Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team. The initial setup of Trend Micro XDR is straightforward and fast, but it may require the involvement of several technical professionals.
Pricing: Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives. Some reviews noted that Trend Micro XDR might be too costly for small organizations, but others found the price reasonable.
ROI: SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements. Trend Micro XDR delivers value through automation. Its efficient alerts ensure timely threat detection and prevention.
Comparison Results: Users prefer SentinelOne Singularity Complete overTrend Micro XDR. Users say SentinelOne offers comprehensive insights into security incidents and strong customer support. Trend Micro XDR users say the solution needs improvements in integration, technical support, and user-friendliness, while SentinelOne Singularity Complete offers a more seamless experience for users.
"I like 365 Defender's advanced threat hunting. The dashboard is user-friendly with templates for site policies, etc. The most important use case is evaluating the risk links and applications."
"The most valuable feature is the DLP because that's where we can have an added data protection layer and extend it not just to emails but to the documents that users are working on. We can make sure that sensitive data is tagged and flagged if unauthorized parties are using it."
"The product is very easy to use."
"A crucial aspect for our team is the inclusion of identity and access management tools from the vendor."
"The most valuable feature of the solution stems from the fact that Microsoft Defender XDR is easy to integrate with other Microsoft platforms or products."
"The best feature is threat hunting. There are a lot of other features I like, such as the alert mechanism. The chain alert mechanism has a huge impact. It combines all the alerts into one incident and automatically correlates them with AI."
"Advanced hunting is good. I like that. We can drill down to lots of details."
"I like that it's fully integrated with Windows, Microsoft 365 Exchange Online, and Outlook. It is better than other antivirus solutions because it's fully integrated with all Microsoft products. It's easy to integrate them and onboard all Windows devices from SCCM."
"The tool's most valuable feature is EDR."
"The GUI is really easy to use."
"It seamlessly integrates with other solutions, providing a high level of compatibility and effectiveness."
"The most valuable features are asset tracking, patching, endpoint tagging, and policy updates."
"The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform."
"Tracking down which devices don't currently have SentinelOne on them is the most valuable feature of the product."
"The customer support for this solution is good."
"One of the features that convinced us to adopt SentinelOne was that the solution can recognize and respond to attacks with or without a network connection. That is very important."
"We haven't had any issues with configurations or customizations."
"It helps us with investigations."
"We can scale the product as needed."
"One of the features I like in Trend Micro XDR is that you can drill down on the root-cause analysis for anything you find on the solution. I also like that it works for detection purposes. Behavior analytics is also what I like most about Trend Micro XDR. I love that it has features such as behavior detection, program detection, and memory scanning. By default, the solution protects against spyware, apart from the normal virus scan. Smart Scan and DLP are also available in Trend Micro XDR which I like as well."
"They were one of the companies, early on, that spent a lot of time integrating their toolsets, and I was really impressed with that... the endpoint management system could reach out to the Deep Discovery system on the network and pick up something that it perceived as a suspicious object."
"I like XDR's workbench feature and observed attack technique. It generates an alert once certain conditions are met. For example, let's say there's a threat called malicious.exe being deployed on your system. It will generate an alert with information like the file path, location, hash, etc. You also see a relational matrix showing how that file was executed and which processes were installed."
"What I like the most about Trend Micro XDR is that the detection and response domain extends to the network. It goes beyond the endpoint and includes data about the network which lets you pinpoint patient zero as well as the root cause of the attack."
"Scaling is not a problem at all."
"I personally have not seen much evidence of how Defender can enhance the story of zero trust for enterprises."
"Customers say they want absolutely seamless integration between other Microsoft solutions and Defender XDR, including the ability to change device settings within the Defender portal. They need to contact the IT team responsible for the device management tools to change some settings. They would prefer that those changes be initiated directly from the Defender portal or applied from Intune without involving the IT operations team."
"The solution could improve by having better machine learning and AI. Additionally, the interface, documentation, and integration could be better."
"Stability could be improved by avoiding frequent changes to the interface."
"The capability to not only thwart attacks but also to adapt to evolving threats is crucial."
"The only issue I've had is, when it comes to deployment, the steps I must take around policy setup. That is challenging."
"From an integration standpoint, it is always improving overall. With Security Copilot coming out, as partners, we are waiting for the GDAP support so that we can actually see Security Copilot on behalf of customers if they subscribe to it."
"The price could be better. It'll also help if they can continuously update and upgrade the solution. Every day there's a new virus uploaded into the network, and we have to keep updating it to identify all these things."
"In the beginning, we had some issues with their product on some of the Windows 32-bit operating systems."
"The learning curve was a little steep."
"Their documentation could afford to be a little bit better communicated. A lot of times we have to look at things in the knowledge base, and much of that could be communicated better, but that would probably be the only thing that needs to be improved."
"It would help if they could get all the relevant threat information, the related events, in one place. Currently, we need to go to a number of places and do research. If they could have it all in one place, that would help investigations."
"Everything is now offered as a service, so the console and the licensing model can be improved to make things easier, especially when updating new versions of the software."
"The ability to integrate this product with an antivirus solution would be welcome. Even consolidation with more security products, like Umbrella networking abilities etc. to provide more on this platform, that would be great."
"The MDM functionality and maturity still need improvement."
"They can just continue adding more integrations with these big brands and software security products."
"Results were delayed."
"Reporting could be a little bit better. They are working on it, and it is getting better."
"It would be ideal if they could improve the control of connectivity between sensors."
"The centralized dashboard has room for improvement."
"They are planning on adding the Security Playbooks as a complete feature. In the preview mode, it is available; however, it is not released."
"The information captured by Trend Vision One needs to be more detailed."
"Trend Micro doesn't have the next-generation firewall."
"Having more variables within the playbook would be useful. It would allow us to have more refined playbooks for the business. It would allow us to take stronger action through a playbook. It will give us confidence to target a particular area of business where our risk tolerance might be higher or lower. We would like to have more granular playbooks."
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SentinelOne Singularity Complete is ranked 2nd in Endpoint Detection and Response (EDR) with 177 reviews while Trend Vision One is ranked 5th in Endpoint Detection and Response (EDR) with 43 reviews. SentinelOne Singularity Complete is rated 8.8, while Trend Vision One is rated 8.6. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of Trend Vision One writes "The integration of toolsets is key, enabling automation, and vendor has been tremendous partner for us". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace and ThreatLocker Protect, whereas Trend Vision One is most compared with CrowdStrike Falcon, Trend Micro Apex One, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks and Fortinet FortiEDR. See our SentinelOne Singularity Complete vs. Trend Vision One report.
See our list of best Endpoint Detection and Response (EDR) vendors, best Extended Detection and Response (XDR) vendors, and best Endpoint Detection and Response (EDR) vendors.
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