We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"I have found the installation can be of medium difficulty to very complex depending on the use case."
"I like the Splunk dashboard and search engine."
"The ability to rapidly diagnose problems in production and non-production, across hundreds of log files, is the most valuable feature."
"The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature."
"The metrics and trends that Splunk Enterprise Security generates using all the data points we send allow customers to understand better what their users are doing."
"The breadth of the data sources that Splunk can ingest data from is broad and deep and it does an exemplary job at handling structured data."
"Splunk has significantly helped with aggregation and correlation of critical logs. Not having to grep on each individual server has made everyone more efficient."
"The solution has proven to be quite stable."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"If possible, we would like to have not only a log monitoring system but a network monitoring feature in this solution as well."
"Splunk needs local technical support."
"In terms of the interface, it could include some improvements for the look and feel."
"DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down."
"AngularJS/ReactJS inclusion could be made easier in GUI."
"More control with Splunk Cloud as it seems a bit limited. I used to manage an on-premise instance of Splunk Enterprise and really liked having more control over it."
"Splunk does not provide any default threat intelligence like Microsoft Sentinel, but you can integrate any third-party threat intelligence with Splunk. By default, no threat intelligence suite is there, whereas, with IBM QRadar or Microsoft Sentinel, the default feature of threat intelligence is there. It is free. If Splunk can provide a default threat intelligence suite, it would be better."
"Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is very hit or miss."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 240 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
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