We performed a comparison between Datadog and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"It has a nice UI."
"The tools are powerful and intuitive to set up."
"Its logs are most valuable."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"The integration into AWS is key as well as our software is currently bound to AWS."
"I have found the logging and tracing features the most valuable."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The more tools that they can build that allow you to run AWX playbooks, or other similar fixes, would benefit clients greatly."
"The sheer amount of products that are included can be overwhelming."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"The real issue with this product is cost control."
"Some of the interface is still confusing to use."
"The FinOps needs improvement."
"The documentation leaves a lot to be desired for new users."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Datadog is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Elastic Observability and Splunk Enterprise Security. See our Datadog vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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