SmartBear TestComplete vs Zephyr Enterprise comparison

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6,622 views|4,632 comparisons
86% willing to recommend
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2,985 views|1,539 comparisons
87% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SmartBear TestComplete and Zephyr Enterprise based on real PeerSpot user reviews.

Find out in this report how the two Test Automation Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SmartBear TestComplete vs. Zephyr Enterprise Report (Updated: July 2020).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It allows us to test both desktop and web applications.""I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers.""The initial setup is pretty easy and it's quick to deploy.""It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems.""This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful.""In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great.""Test items, project variables helps in managing automation suite and scheduling execution.""The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them. The are other features that SmartBear TestComplete has but the competition widely has them as well."

More SmartBear TestComplete Pros →

"We use the solution for test case management.""If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise.""The solution does its job well.""Zephyr Enterprise is a stable solution.""It has 90% of the basic features you need without having to pay a lot of extra money.""It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management.""It has integration with test automation tools."

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Cons
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools.""Right now, the product only supports Windows.""One notable drawback is the absence of native integration with Git.""Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription.""The solution needs more training manuals or some form of online forum for learning. It needs more documentation.""During the distribution of our regression test cases, the control IDs are not always recognized correctly.""In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical.""The artificial intelligence needs to be improved."

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"We would like support for the agile and behavior-driven development (BDD) approaches.""Creating better default varieties of reporting would make the product much better and more popular.""The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there.""The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there.""We faced some errors while uploading the test cases.""Security needs improvement to protect customer information better.""We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility.""Zephyr Enterprise needs to redesign the reporting."

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Pricing and Cost Advice
  • "The product is becoming more and more expensive."
  • "My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
  • "The price is less, compared to other products, such as QTP."
  • "Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
  • "TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
  • "This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
  • "The option we chose was around $2,000 USD."
  • "The licensing costs are in the range of $1,000 to $3,000."
  • More SmartBear TestComplete Pricing and Cost Advice →

  • "DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
  • "It costs a couple of thousand dollars for a little more than 125 users, per month."
  • More Zephyr Enterprise Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:TestComplete has strong reporting capabilities. The reports they generate are really good.
    Top Answer:It's comparable to other similar tools, perhaps a bit less expensive than some of its competitors. So, the pricing is pretty reasonable.
    Top Answer:Headless testing would be a big improvement. For example, when we run our regression suite, we need to start a virtual machine and run the tests interactively. There isn't a way to run the tests… more »
    Top Answer:We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
    Top Answer:We use the solution for test case management.
    Ranking
    7th
    Views
    6,622
    Comparisons
    4,632
    Reviews
    9
    Average Words per Review
    548
    Rating
    7.4
    4th
    Views
    2,985
    Comparisons
    1,539
    Reviews
    3
    Average Words per Review
    187
    Rating
    8.0
    Comparisons
    Also Known As
    SmartBear Zephyr
    Learn More
    Overview

    What is SmartBear TestComplete?

    TestComplete is a reliable, sturdy automated testing platform created by SmartBear Software. SmartBear Software is a worldwide technological leader known for developing quality enterprise-class development and testing solutions.

    TestComplete simplifies the process of creating tests for numerous applications, including, but not limited to; Desktop, Android, IOS, Web browsers, and Windows. Application tests can be manual, scripted, and even recorded by using keyword-driven or data-driven functionality. There are even additional options for error reporting and automated playback. The object repository is extremely accurate and is fully customizable. TestComplete can easily be used by experienced developers and even by manual novice testers to develop quality automated UI tests quickly.

    TestComplete offers three different testing scenarios:

    • Desktop: Users can easily and quickly automate UI tests using today’s most popular desktop applications, such as; Windows, Java, Python,.Net, VBScript, and more.

    • Web: Users can effortlessly create renewable tests for all of today’s popular web applications, including JavaScript frameworks on 2000+ trusted browser and platform integrations.

    • Mobile: Users can safely build and automate serviceable UI tests on actual or virtual android or IOS devices, locally or in the cloud. Users can create code or codeless tests. TestComplete seamlessly integrates with many of today’s popular frameworks.

    Key Features

    • Easily create automated UI tests: TestComplete offers scriptless Record and Replay or simple keyword-driven tests to quickly develop any type of UI test users may require. Tests can be recorded once, then replayed when needed across various applications on mobile, web, or desktop environments. TestComplete integrates with many different languages, such as Java, Python, C+, and more.

    • Keyword driven tests: Users can easily divide testing steps, actions, objects, and data with an integrated keyword-driven test structure. This makes it easy for every user to participate in the test automation process; there is no programming experience needed. Everything is made simple with easy-to-use point-and-click options.

    • Data driven tests: Easily distinguish data from test commands to keep administrative efforts simple. Users can improve overall coverage by running various automated mobile, desktop, or web UI tests.

    • Record and Replay: Users can reuse created automated tests across every environment as often as desired. This helps to expand overall test coverage and represents a huge cost and time savings.

    Reviews from Real Users

    Sandhiya T S., Sr Solutions Engineer at Lexington Soft, relates, “The record and replay aspects of the solution are quite useful for people. With them, you don't have to write any scripts. Basically, you can record your actions and play them back later. The initial setup is also very easy.”

    Sai S R., Staff Test Architect at a tech services company, says, "The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them."

    Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

    Zephyr Enterprise Features

    Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

    • Visual dashboards
    • One-click integration
    • Multi Jira instance
    • Scalability
    • Third-Party Integrations
    • Reporting & Statistics
    • Data Import/Export
    • Data Visualization
    • User Management
    • Move & Copy
    • Software Testing Management
    • Requirements-Based Testing
    • Industry-strength scalability
    • Documented APIs
    • Regular maintenance and upgrades

    Zephyr Enterprise Benefits

    There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

    • Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.
    • Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.
    • Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.
    • Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.

    • Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

      Reviews from Real Users

      Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

      A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

      Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
    Sample Customers
    Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
    Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Manufacturing Company12%
    Financial Services Firm9%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Manufacturing Company12%
    Financial Services Firm11%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm16%
    Manufacturing Company8%
    Government5%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise27%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise61%
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    Buyer's Guide
    SmartBear TestComplete vs. Zephyr Enterprise
    July 2020
    Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
    772,679 professionals have used our research since 2012.

    SmartBear TestComplete is ranked 7th in Test Automation Tools with 72 reviews while Zephyr Enterprise is ranked 4th in Test Management Tools with 8 reviews. SmartBear TestComplete is rated 7.6, while Zephyr Enterprise is rated 7.8. The top reviewer of SmartBear TestComplete writes "A stable product that needs to improve its integration capabilities with other test management tools". On the other hand, the top reviewer of Zephyr Enterprise writes "Highly stable solution and meets users' needs". SmartBear TestComplete is most compared with Tricentis Tosca, Katalon Studio, Ranorex Studio, OpenText UFT One and froglogic Squish, whereas Zephyr Enterprise is most compared with OpenText ALM / Quality Center, TestRail, Tricentis Tosca, Tricentis qTest and Panaya Test Dynamix. See our SmartBear TestComplete vs. Zephyr Enterprise report.

    We monitor all Test Automation Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.