We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"The setup is pretty simple."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Forensics is a valuable feature of Fortinet FortiEDR."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"It is stable and scalable."
"Endpoint protection has improved our operations by protecting our servers from potential cyber threats."
"The most valuable feature is the automated updating feature."
"The product blocks computer viruses."
"Its ease of use in deploying it and regular updates are most valuable."
"Symantec have everything – documentation, videos, data sheets."
"Scalability."
"Symantec End-User Endpoint Security is a stable solution."
"It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
"The VPN is the most prized characteristic of Trend Micro Deep Security, which in addition addresses all zero-day vulnerabilities. This allows us to confidently transfer our system physically, as it presents to the external world, whether it be an intruder or a hacker, that our system is completely secure without any weak spots. Even if the latest security patches have not been installed or updated, the software virtually covers them for you."
"The solution has a low footprint and does not have a lot of impact on the host."
"Their support is good. They are responsive, which is nice."
"Deep Security is a good product for managing a few servers."
"The solution is quite secure."
"Deep Security's most valuable features are antivirus and host intrusion detection."
"There is no competition for this product, as no other product provides HIPS, host-firewall, and anti-malware together."
"Deep Security enables us to bridge the gap between patching windows using the Virtual Patching feature. This allows us to make sure full patching is tested properly in our testing environments before rollout."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"I haven't seen the use of AI in the solution."
"The SIEM could be improved."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"FortiEDR can be improved by providing more detailed reporting."
"The solution should address emerging threats like SQL injection."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus."
"The technical support could improve because when you reach level one support there is a lot of delays."
"About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files."
"The Centralized Management could be improved."
"Reporting in this solution needs improvement."
"It would be nice to see more antivirus features for USB control."
"The artificial intelligence of Symantec End-User Endpoint Security could be better."
"There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation."
"The tool should integrate SIM functionality. It should also improve customer support."
"I've not worked with CrowdStrike Falcon, but one of our customers also had CrowdStrike Falcon on some of the devices. I was only supporting Trend Micro. They had a ransomware attack, but Trend Micro didn't detect that particular ransomware attack, whereas CrowdStrike did."
"The problem with this solution is that if you go on large sites you have to have an external database, which would increase the cost."
"The workloads must be better."
"If I had more reporting, the product would be an A plus."
"In the solution, servers often go offline for various reasons, requiring us to manually check the cause or issue, such as connectivity issues, and to find out why the agent went offline."
"f it had the capability of generating retroactive alerts it would be helpful."
"Installation and operations may have issues on some machines owing to their configuration of the network cards as the product is a DPI driver."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 80 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "Offers excellent endpoint protection and great stability ". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Micro Apex One, CrowdStrike Falcon, Microsoft Defender for Endpoint, Trellix Endpoint Security and Kaspersky Endpoint Security for Business.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.