We performed a comparison between TeamViewer and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"This solution is straightforward to use."
"TeamViewer is stable."
"The most important feature of TeamViewer is its ease of use."
"I recommend it as a solution for remote disk users."
"The solution is very stable. We've never had a problem with it."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"The business interface is clunky and not well-documented."
"I'm not sure if they provide good quality audio alongside screensharing."
"A feature that they could add is chat with sound to talk."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Pilot is ranked 29th in Remote Access. TeamViewer is rated 8.6, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor. See our TeamViewer vs. TeamViewer Pilot report.
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