AJITHH G - PeerSpot reviewer
Solution Engineer at AppSmart
Reseller
Top 5Leaderboard
Excellent capabilities, with a real advantage over the competition, and straightforward customer service
Pros and Cons
  • "The features I like the most are the response time and the dashboard are both excellent."
  • "I would like to see a more accurate integration and an option to check the local machine."

What is our primary use case?

Our primary use case is EDR and ransomware.

What is most valuable?

The features I like the most are the response time and the dashboard are both excellent.

What needs improvement?

I would like to see a more accurate integration and an option to check the local machine.

For how long have I used the solution?

I have been using CrowdStrike Falcon for more than two years.

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What do I think about the stability of the solution?

The stability is around ninety-eight percent. The other two percent deals directly with the node being unable to detect as normal.

What do I think about the scalability of the solution?

There is scalability but this is not our focus.

How are customer service and support?

We have not had any issues with technical support. Much of what we use is online documentation.

Which solution did I use previously and why did I switch?

We have used Microsoft Defender for Endpoint, SentinelOne, Carbon Black, and Trend Micro. The observation we have made is the accuracy and detection of CrowdStrike Falcon is excellent.

How was the initial setup?

The initial setup is very straightforward given you have set your file control and detection levels correctly.

What's my experience with pricing, setup cost, and licensing?

The cost is usually a challenge in the industry. I think we pay around sixty-eight dollars.

What other advice do I have?

I would rate CrowdStrike Falcon an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Infrastructure Manager at Quaracrm
Real User
Top 10
A great solution for blocking any malicious activity with robust features
Pros and Cons
  • "All the features are beneficial."
  • "They should provide us with good visibility for everything."

What is our primary use case?

We use it to monitor everything related to the activity and to block any malicious activity. We are new in the security field in our company.

What is most valuable?

All the features are beneficial.

What needs improvement?

They should provide us with good visibility for everything.

For how long have I used the solution?

We have been using this solution for two years, and it is deployed on cloud. We are also using the latest version.

What do I think about the stability of the solution?

The stability is amazing, and we don't have any issues.

What do I think about the scalability of the solution?

It is scalable. We have 700 users, and we plan to increase the usage. We only need about three technical staff for deployment and maintenance, a senior systems engineer and two infrastructure managers.

How are customer service and support?

We've used technical support, and I rate them a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup was straightforward, and it took one month to enable the policy and use cases. We completed it in-house.

What's my experience with pricing, setup cost, and licensing?

It has an annual license, and it is not that expensive.

Which other solutions did I evaluate?

We evaluated Trend Micro before moving forward with CrowdStrike Falcon.

What other advice do I have?

I rate this solution a ten out of ten. Regarding advice, it is important to learn about CrowdStrike Falcon's capabilities and features. It would be easier to use if they gave that understanding.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
CrowdStrike Falcon
June 2024
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
772,679 professionals have used our research since 2012.
Senior Engineer at Neosecure
Reseller
Top 20
Useful full EDR, effective hunting, and good reports
Pros and Cons
  • "The most valuable features in CrowdStrike Falcon are the full EDR with antivirus, hunting, reporting, and RTR remote control."
  • "CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve."

What is our primary use case?

We use CrowdStrike Falcon for malware mitigation and hunting.

What is most valuable?

The most valuable features in CrowdStrike Falcon are the full EDR with antivirus, hunting, reporting, and RTR remote control.

What needs improvement?

CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve.

For how long have I used the solution?

I have been using CrowdStrike Falcon for approximately eight years.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

The scalability of CrowdStrike Falcon is good.

We have approximately 500 people using this solution in my organization.

How are customer service and support?

We have contacted the support from CrowdStrike Falcon and it is very good.

How was the initial setup?

The initial setup of CrowdStrike Falcon is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of CrowdStrike Falcon is expensive and should be reduced.

What other advice do I have?

I rate CrowdStrike Falcon a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
IT Manager at a consultancy with 5,001-10,000 employees
Real User
It has helped us with security and managing threats that we see currently in our environment
Pros and Cons
  • "Because it is security product and acts like an AIML smart product, not merely based on daily/weekly updates and signatures."
  • "Unfortunately, native applications are not supported."

What is our primary use case?

It's security-related product. A security environment based on AIML. It is not like the older stuff, which used to have signature-based updates.

How has it helped my organization?

It has helped us with security and managing threats that we see currently in our environment.

What is most valuable?

Because it is security product and acts like an AIML smart product, not merely based on daily/weekly updates and signatures.

What needs improvement?

Unfortunately, native applications are not supported.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It manages around a few thousand endpoints and servers in our environment, and it is doing well so far.

What do I think about the scalability of the solution?

There are no issues in terms of scalability. 

How is customer service and technical support?

We can call the tech support, if needed. Then, they have a dedicated rep for us.

How was the initial setup?

It went well. We just installed an app on all the endpoints or devices. They have a good console which helps do this. So, it is as simple as that.

We are using this for endpoint security, so it doesn't need to integrate with anything else.

Which other solutions did I evaluate?

We evaluated three to four other vendors.

During the PoC, we figured out that this product is far better, and it met our requirements. That is why we went for CrowdStrike. With our PoC, they did a good job in explaining the product. So, the PoC went well, and we were able to achieve what we intended to with it.

What other advice do I have?

Do a thorough PoC. Don't go ever go by the sales team unless you have tested it and know it works for your environment, because every environment is unique. The sales guy will promise you the moon. Only unless you have tested, you know it delivers.

The product has met its purpose for us.

We use both the on-premise and AWS versions. They are both good products and very simple to move, install, and configure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user996702 - PeerSpot reviewer
it_user996702Cloud Security Engineer at a manufacturing company with 1,001-5,000 employees
User

Hi,
What you mean please by not supporting native applications? could you please explain it more?
Thanks and regards,

Head Cyberdefense at a tech vendor with 5,001-10,000 employees
MSP
Top 20
Proactively blocks threats, provides insights, and integrates seamlessly
Pros and Cons
  • "The endpoint and server management are the most valuable features of CrowdStrike Falcon."
  • "CrowdStrike Falcon's GUI requires improvement for user-friendliness."

What is our primary use case?

We use CrowdStrike Falcon for intrusion prevention management.

How has it helped my organization?

CrowdStrike Falcon proactively blocks threats and provides us with insights.

CrowdStrike Falcon integration is seamless.

What is most valuable?

The endpoint and server management are the most valuable features of CrowdStrike Falcon.

What needs improvement?

CrowdStrike Falcon's GUI requires improvement for user-friendliness. The console's available options are unclear, making it difficult to understand and extract details. Additionally, correlating information within the console and reports proves challenging.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

What do I think about the stability of the solution?

CrowdStrike Falcon had some initial stability issues in our environment, likely due to its new integration. However, it appears to have matured and is now functioning reliably.

What do I think about the scalability of the solution?

Being cloud-based, CrowdStrike Falcon offers easy scalability. Adding licenses through procurement increases resources without the need for additional hardware, making scaling straightforward.

How are customer service and support?

While the technical support meets all response time commitments outlined in our Service Level Agreement, some users believe they should strive for a higher standard – a Security Level Target. This means responding to security incidents immediately, not just within SLA windows. Security tools are crucial for our environment's protection, and their use shouldn't be limited by SLA constraints.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

After using Symantec, Trend Micro, McAfee, and VMware Carbon Black, we migrated to CrowdStrike Falcon due to a lack of support from the previous vendors and their shortcomings in comprehensive threat detection.

What other advice do I have?

I would rate CrowdStrike Falcon eight out of ten.

The maintenance required is reasonable.

We have 6,000 endpoints in our environment.

CrowdStrike Falcon shines with its user-friendliness, providing clear insights into the endpoint environment. Proactive features are a major plus, offering actionable items and valuable attack path simulations that empower better decision-making.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Product Manager at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
A highly stable solution that provides EDR and security functionalities to its users
Pros and Cons
  • "The solution offers great stability."
  • "CrowdStrike Falcon needs to improve their host management system."

What is our primary use case?

I use CrowdStrike Falcon for EDR and security purposes. Also, I am using file integrity monitoring, asset management, and patch management modules. Additionally, I'm also utilizing an identity protection module.

What needs improvement?

CrowdStrike Falcon needs to improve their host management system.

For how long have I used the solution?

I have been using CrowdStrike Falcon for a year and a half. I am using the latest version. I am a partner of CrowdStrike.

What do I think about the stability of the solution?

The solution offers great stability. I have faced no issues with the tool.

What do I think about the scalability of the solution?

There are 5,000 users using the solution.

How are customer service and support?

I only contacted technical support to ask a few questions, and they helped me out.

How was the initial setup?

The solution's initial setup process was easy. The deployment process took only 10 hours for 5,000 clients.

What's my experience with pricing, setup cost, and licensing?

The tool is a little bit expensive compared to other products, but I think it's okay owing to its quality.

What other advice do I have?

Protection has been good in the solution. I got only one false positive in a year and a half, which is great.

There is no suggestion to provide because it is easy to implement, and there are no exclusions or testing required. If you plan to try it, it should work well without any issues.

Overall, I rate the product a nine point seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Cloud Solution architect at VaporVM
Real User
It has a good mechanism and a reporting feature and enables you to take quick action if there's a missing patch
Pros and Cons
  • "Overall, what I found most valuable in CrowdStrike Falcon is its good mechanism. It also has a good reporting feature. CrowdStrike Falcon is an invaluable tool because, through it, you can take quick action, for example, when an OS is missing specific patches."
  • "Dashboard creation is one of the areas for improvement in CrowdStrike Falcon. Sometimes, management asks for a custom dashboard, so my team has to collect data from CrowdStrike Falcon, integrate that in Splunk, then create the dashboard in Splunk. The Splunk dashboard is more elaborate, so the CrowdStrike Falcon dashboard needs improvement. Another area for improvement in the tool is the malware detection report, as it needs to be more detailed and include some graphics so that if you want to present that data in a nutshell, it's easier to do. For example, the report should consist of some graphical representation that shows a month's worth of data. In terms of an additional feature I'd like CrowdStrike Falcon to have, it's the device posture assessment feature that detects the device posture within the network. Whichever device connects to the corporate network, my company should be able to analyze the device posture. Then there should be communication with the network, which means that as soon as a device connects, CrowdStrike Falcon can assess the device posture, detect its corporate asset, and decide whether it should be allowed on the network."

What is our primary use case?

We primarily use CrowdStrike Falcon for malware detection, endpoints, and application behavior detection. The company has different teams, but our team handles the Windows and Mac hosts.

What is most valuable?

Overall, what I found most valuable in CrowdStrike Falcon is its good mechanism. It also has a good reporting feature. CrowdStrike Falcon is an invaluable tool because, through it, you can take quick action, for example, when an OS is missing specific patches.

What needs improvement?

Dashboard creation is one of the areas for improvement in CrowdStrike Falcon. Sometimes, management asks for a custom dashboard, so my team has to collect data from CrowdStrike Falcon, integrate that in Splunk, then create the dashboard in Splunk. The Splunk dashboard is more elaborate, so the CrowdStrike Falcon dashboard needs improvement.

Another area for improvement in the tool is the malware detection report, as it needs to be more detailed and include some graphics so that if you want to present that data in a nutshell, it's easier to do. For example, the report should consist of some graphical representation that shows a month's worth of data.

In terms of an additional feature I'd like CrowdStrike Falcon to have, it's the device posture assessment feature that detects the device posture within the network. Whichever device connects to the corporate network, my company should be able to analyze the device posture. Then there should be communication with the network, which means that as soon as a device connects, CrowdStrike Falcon can assess the device posture, detect its corporate asset, and decide whether it should be allowed on the network.

For how long have I used the solution?

I've been using CrowdStrike Falcon since January or February, so it's been eleven months, but my company used it even before I joined the organization.

What do I think about the stability of the solution?

Overall, CrowdStrike Falcon is a stable product. My company is satisfied with its stability.

What do I think about the scalability of the solution?

Per my experience, CrowdStrike Falcon is scalable.

How are customer service and support?

The CrowdStrike Falcon technical support is good because it's responsive, and the team reverts to you within a reasonable timeframe and in an excellent manner, which is essential for support. However, my team didn't have many cases because CrowdStrike Falcon doesn't require much support.

My company also took product training and implemented the learnings within the environment. CrowdStrike Falcon is effective and gives the required throughput and output, so in the last ten or eleven months, support cases have been very low, but whenever an issue is raised, the level of support has been excellent.

Which solution did I use previously and why did I switch?

The company previously used Kaspersky, but CrowdStrike Falcon was far better. I heard that there was some attack, and Kaspersky couldn't handle that. CrowdStrike Falcon, on the other hand, offers excellent protection even from multiple malware attacks, and it has a good application behavior analysis feature.

My company did extensive penetration testing on CrowdStrike Falcon, which had good or far better results than Kaspersky. The company had a bad experience with Kaspersky.

How was the initial setup?

The initial setup for CrowdStrike Falcon is moderate in terms of difficulty, so it's not very easy, but it's not complex as well.

How long the setup takes depends on how you want to deploy CrowdStrike Falcon, but at the moment, it doesn't take much time for my company. It's quicker, but any company implementing CrowdStrike Falcon for the first time may need some good training or some hands-on experience. Otherwise, compared to other products, I would say CrowdStrike Falcon is better, implementation-wise.

What's my experience with pricing, setup cost, and licensing?

As I'm part of the technical team, not the budgeting team, I don't have information on CrowdStrike Falcon pricing.

What other advice do I have?

My company uses multiple products related to cybersecurity, for example, Netskope. For endpoint security, my company uses Microsoft Defender ATP and Endgame. My company is also working with CrowdStrike Falcon. For vulnerability management, my company uses Qualys, in particular for the AWS environment.

I don't remember the exact version of CrowdStrike Falcon I'm using, but I know that the tool is on Windows, Mac, and some AWS environments within the company.

Within the company, the total number of endpoints is around seven hundred. Two admins handle the endpoints for CrowdStrike Falcon.

My advice for anyone looking to implement CrowdStrike Falcon is to go for it, especially if you want to add value to your cybersecurity, specifically endpoint protection and application behavior analysis. CrowdStrike Falcon has reliable results, so I prefer it over other tools.

My rating for CrowdStrike Falcon is nine out of ten.

My company is a customer, and not a partner of CrowdStrike Falcon.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at dsmedellin
Real User
Top 20
The detection is very effective
Pros and Cons
  • "The detection is very effective."
  • "CrowdStrike costs a little more than its competitors."

What is our primary use case?

We use Falcon to protect around 500 endpoints.

What is most valuable?

The detection is very effective.

For how long have I used the solution?

I have been using Falcon for two years.

How are customer service and support?

I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

CrowdStrike is very easy to set up. We upgrade it once annually. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual license. CrowdStrike costs a little more than its competitors. However, it's the best solution available, so we are fine with the price.

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2024
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.