What is our primary use case?
My responsibilities include a number of monotonous manual tasks to be done on a day-to-day basis like data validation, data cleansing, proofreading, data uploads, database maintenance, scheduling DB jobs, monitoring success and error reports, creating relationship models between multiple data sets, etc.
These tasks take most of my time, and I end up working outside of office hours and even on weekends, even after putting in so much manual effort I used to end up making errors and spending hours debugging and starting from scratch many times.
How has it helped my organization?
Redwood RunMyJobs has automated all of the manual jobs into a simplified automation process. It has taken care of scheduling, DB jobs, monitoring the jobs, and generating reports that can help me in analyzing data and provide better insights into the business.
Redwood has eliminated the effort of coding, building, deploying, and maintaining an efficient automation platform. It manages automation upgrades and eliminates dependencies, redwood enables you to automate business processes end-to-end and manage them seamlessly.
What is most valuable?
The most valuable aspects include:
1) Effortless nature. Eliminates the effort to host, deploy and maintain the automation platform.
2) Fully managed. Manages automation upgrades and eliminates dependencies.
3) Powerful. Uses modern design to avoid outdated scheduling limitations.
4) Future Proof. It can centralize and support on-premises, hybrid, and cloud environments seamlessly.
5) Support and Service. We have been quite impressed and positive about the 24/7 support service offered by Redwood; they're always there to assist whenever there is a need. We like that, every time, someone from the Redwood support team just resolves the issue like a genie.
What needs improvement?
Improvements include:
1) Cost of the Software. Redwood is more expensive than most of the other Automation Software available today; they could make it budget-friendly.
2) It has limited reporting features. Some basic reporting features are missing.
3) There is no option to extract data in Excel. This feature could help in finding errors in the data.
4) Integration with ServiceNow is not supported.
5) The cloud platform compatibility is not up to the mark.
6) Security standards need to be improved.
7) Handling failure is not great; the workflow stops when a job fails and human intervention is required.
8) Configuration and set-up are difficult for someone with less coding knowledge.
9) They need to provide more documentation to assist new users.
Buyer's Guide
Redwood RunMyJobs
May 2024
Learn what your peers think about Redwood RunMyJobs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?
I've used the solution for less than a year.
What do I think about the stability of the solution?
It is a stable solution; a great feature that will keep it stable is the 24/7 support and assistance.
What do I think about the scalability of the solution?
The automation can definitely reach a wide user base due to the fact its future-ready and ability to integrate with other applications and platforms.
How are customer service and support?
I have reached out to customer service and support many times including late night hours. The support team was so responsive and resolved issues in less time as they are very proficient and experienced in troubleshooting.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Microsoft SharePoint. It still required more manual intervention and was not as completely automated as Redwood.
How was the initial setup?
The initial setup is simple if you possess intermediate coding skills and someone who is a beginner might feel it is a bit complex.
What about the implementation team?
We implemented the solution in-house.
What was our ROI?
The product has saved a lot of time and manual effort with high accuracy and reliability.
What's my experience with pricing, setup cost, and licensing?
The set-up cost is high and could be priced lower for smaller organizations.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
It is a great automation solution with minor cons and I am sure it will get better.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.