We compared Splunk Enterprise Security and ArcSight ESM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Splunk Enterprise Security stands out for its efficiency, extensive integration options, and powerful search functionality. Users say Splunk is a highly scalable and customizable solution. ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools.
Room for Improvement: Splunk users recommended improvements in AI capabilities, user-friendliness, and analytics. ArcSight ESM users have recommended improvements in training, speed, and data administration.
Service and Support: While some users found Splunk support to be responsive and helpful, others reported slow response times and a lack of expertise. Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise.
Ease of Deployment: Some users thought Splunk Enterprise Security was easy to deploy, while others found it challenging and needed assistance from Splunk engineers or third-party integrators. Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge.
Pricing: Some users consider Splunk Enterprise Security to be expensive, but others said the price is reasonable. A few users expressed concerns about the cost of scaling up the solution and managing large volumes of data. Users consider the pricing of ArcSight ESM to be reasonable and affordable.
ROI: Users said that it’s challenging to calculate an ROI for Splunk Enterprise Security, and the return varies depending on individual circumstances. While some users have observed a substantial ROI, others have not actively explored or been engaged in ROI conversations. Splunk Enterprise Security offers varying ROI outcomes based on different situations, with certain users achieving significant returns. ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents.
Comparison Results: Splunk is highly regarded for its efficient data processing and powerful search features, but users suggested improvements to its AI capabilities and analytics. ArcSight ESM offers robust threat intelligence and real-time reporting but falls short in terms of data administration and speed.
"The product can integrate with any device."
"The best feature is that onboarding to the SIM solution is quite easy. If you are using cloud-based solutions, it's just a few clicks to migrate it."
"It's pretty powerful and its performance is pretty good."
"The most valuable feature is the onboarding of the workloads. You can see all that has been onboarded in your account on the dashboards."
"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."
"Sentinel is a SIEM and SOAR tool, so its automation is the best feature; we can reduce human interaction, freeing up our human resources."
"The main benefit is the ease of integration."
"One of the most valuable features is that it creates a kind of a single pane of glass for organizations that already use Microsoft software. So, when they have things like Microsoft 365, it is very easy for them to kind of plug in or enroll those endpoints into the Azure Sentinel service."
"We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR."
"The most valuable feature of ArcSight ESM is its ease of use."
"I am satisfied with the solution's stability."
"Once the rules are defined, it becomes easy to detect changes and generate automated logs."
"ESM has valuable features for event prediction and security analysis."
"Once the rules are defined, it is capable of detecting minute changes in the systems, which are effectively based on the entries in the log."
"It is a vital tool for live monitoring and helps us to understand the traffic alerts of any major issue on the network, thereby reducing hacking attempts."
"ArcSight gives us better visibility into threats that were unknown earlier."
"Splunk Enterprise Security offers valuable features like seamless integration and a SQL-standard Structured Query Language for easy searching."
"Ease of correlation, creating correlation searches are easy and you can combine multiple sources with little effort"
"The initial setup is really straightforward. It's one of the easiest installations."
"We can easily configure things as required in relation to our use cases."
"The solution has plenty of features that are good."
"I have found the installation can be of medium difficulty to very complex depending on the use case."
"It is quite extensible. It is a platform that we can build our use instead of each case instead of each case being limited or restricted to each capability. This is probably the best feature."
"Integrity with many vendors: This simplifies the implementation and integration with different devices"
"In terms of features I would like to see in future releases, I'm interested in a few more use cases around automation. I do believe a lot of automation is available, and more is in progress, but that would be my area of interest."
"I would like to be able to monitor applications outside of the Azure Cloud."
"The AI capabilities must be improved."
"The performance could be improved. If I create 15 to 20 lines for a single-use case in KQL, sometimes it takes more time to execute. If I create use cases within a certain timeline, the result will show in .01 seconds. A complex query takes more time to get results."
"Microsoft Defender has a built-in threat expert option that enables you to contact an expert. That feature isn't available in Sentinel because it's a huge product that integrates all the technologies. I would like Microsoft to add the threat expert option so we can contact them. There are a few other features, like threat assessment that the PG team is working on. I expect them to release this feature in the next quarter."
"We'd like also a better ticketing system, which is older."
"The KQL query does not function effectively with Windows 11 machines, and in the majority of machine-based investigations, KQL queries are essential for organizing the data during investigations."
"I can't think of anything other than just getting the name out there. I think a lot of customers don't fully understand the full capabilities of Azure Sentinel yet. It is kind of like when they're first starting to use Azure, it might not be something they first think about. So, they should just kind of get to the point where it is more widely used."
"In certain cases, this product does have false positives, which the company should work on."
"When we need to consume old events, we have to wait for a long time. ArcSight should improve the database capability to reply to queries faster. It would also be interesting if they implemented network visibility. For example, they could add a feature like NetWitness with a model just for looking through the packets."
"I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM."
"ArcSight ESM needs to improve performance, user interface, and automation."
"We would like the ability to easily identify either unused resources or those that are being used sub-optimally."
"What could be improved in ArcSight Enterprise Security Manager (ESM) is its analytics feature. That feature should be more powerful and have more correlation in terms of AI/ML, though MicroFocus has done a good job in adding analytics to ArcSight Enterprise Security Manager (ESM) which has become a big draw to customers. What I'd like to see in the next release of the solution is the addition of AI/ML features."
"I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."
"It would be nice if the interface were more user-friendly, with, for example, a minimal number of tabs to navigate."
"There is improvement needed when importing from some types of data sources."
"The threat detection system has room for improvement."
"If it could be made available as a service, this would be much better than as a product."
"The product must improve insider threat detection."
"It takes time to train people."
"The GUI can be improved. Splunk has always suffered from having a kind of goofy UI, it needs some updating."
"It needs integration with a configuration management solution."
"We usually have to follow up with technical support on our open cases."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 240 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ArcSight Enterprise Security Manager (ESM) is most compared with ArcSight Intelligence, Trellix ESM, IBM Security QRadar, Elastic Security and LogRhythm SIEM, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Datadog. See our ArcSight Enterprise Security Manager (ESM) vs. Splunk Enterprise Security report.
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