We compared Zabbix and Auvik across several parameters based on our user's reviews. After reading the collected data, you can find our conclusion below:
Initial Setup: Zabbix and Auvik reviewers indicate that the duration required for deployment, setup, and implementation can vary. While some users spent three months on deployment and a week on setup for both products, others mentioned spending a week for both phases.
Valuable Features: Zabbix offers comprehensive monitoring capabilities, customizable alerts, and extensive reporting options. Auvik excels at network visibility, efficient monitoring, intuitive interface, automation capabilities, and detailed reporting.
Room For Improvement: Zabbix could improve its user interface, documentation, and performance. Auvik could enhance its performance and user experience.
Cost: Zabbix has no licensing costs. Auvik has minimal setup costs and straightforward licensing. Users appreciate Auvik's transparent and flexible pricing plans.
ROI: Zabbix has shown positive outcomes and benefits, while Auvik has delivered increased efficiency, improved visibility, and enhanced troubleshooting.
Customer Service: Zabbix's customer service and support have been praised for their promptness, effectiveness, and expertise. Auvik's customer service is commended for its knowledgeable, friendly staff and willingness to go above and beyond.
Reviewers prefer Zabbix over Auvik due to its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options. While Auvik offers comprehensive network visibility and an intuitive user interface, Zabbix stands out with its customizable alerts and extensive reporting options.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up."
"In my experience as an MSP, Auvik stood out for its ease of deployment."
"The best features are the alerting and monitoring."
"I like the information Auvik provides you about switches that helps you troubleshoot connectivity issues between clients and switches. It's much easier to locate where the problem is on the network. We were using N-central for our RMM. Unfortunately, that doesn't map out the switches. It tells us what is up or down but doesn't do a good job of network troubleshooting like Auvik does."
"One of the great things about Auvik is the shared collector mode, which is useful in an environment that has more than one physical location. We have 15 different locations, and I can have all of those locations pointing to one collector. So, all these locations are sharing this one collector, and I can get a map, which is way out on top of the map that you would see in Google maps, to see all my locations. I can see alerts on that map for any of those 15 locations. I can zoom in right there to the location, and from there, click on it. It is really handy."
"Interestingly, Auvik can manage hardware life cycles. You can see which devices are reaching the end of their lives. It does a built-in audit, but the solution's strength is automated discovery. Auvik does this really well."
"I like the feature that allows us to remote access and remote troubleshoot many of the devices, including terminal Windows."
"Automated configuration backups and automated network diagrams are the most valuable."
"It has good graphs of what is going on within the operating system."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"The most valuable feature is the alert and alarm monitoring."
"The performance and bandwidth are valuable features."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"Zabbix is scalable."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues."
"We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m."
"Currently, with Auvik's support, I'm troubleshooting some of the information gathered on Cisco devices through SNMP V3. Auvik is not able to pull some of the important information that it uses to draw the map, which is kind of shocking because it is Auvik. So, it is their platform, and it is monitoring Cisco devices, which are obviously very prevalent in the world. Auvik is having a hard time gathering such important information over SNMP V3, which is a networking standard, and on super popular device brand and model. They're actively working with me on that piece. It seems that network device management using SNMP V3 could use a little tuning."
"Sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms."
"One thing I would like to see is more functionality designed for managed services, such as multi-tenancy, to better manage things from an MSP perspective."
"I want to see improvements to the interface, as it's data-heavy and challenging to navigate. This makes it harder to delegate and have junior staff look around and figure out the solution. A more straightforward interface would be a welcome improvement, whether by making it cleaner or more intuitive."
"Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great."
"A feature I'd like to see is a stat breakdown of our networks at the end of every month, showing package drop rates for each network and so on. For example, this data delivered in an email would be a good feature."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"Zabbix can use better documentation and support for troubleshooting."
"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"When we have a problem, we have to do a lot of research to solve it."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 162 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Auvik Network Management (ANM) is rated 8.8, while Zabbix is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Domotz and Meraki Dashboard, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our Auvik Network Management (ANM) vs. Zabbix report.
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