We compared Auvik and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"We have backup connectivity in case of some failures. So, it has been of some help. Our mean time to resolution has been decreased by half an hour."
"It's hard to say that one feature is my favorite, but I like Auvik's ability to map networks using SNMP. It maps the network, so I can look at all the devices and set them to provide alerts or automatically create tickets when outages occur. If clients need it, I can export all of the data into an Excel spreadsheet."
"Automatic alerting is probably the most valuable."
"Automatic network mapping, alerting functionalities, and TrafficInsights are valuable."
"I like how Auvik gives us a quick overview of the overall situation."
"Monitoring is probably the most active thing Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem."
"It is useful for configuration management and automated backup. It is one of my favorite features because it is low-hanging fruit, and it is easy to accomplish, but on a network where we've got infrastructure devices in hundreds, it is an arduous task to keep on top of. Auvik does it all automatically, so that's probably one of my favorites because it is important, and it just does it automatically. I don't even have to think about it."
"They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"The most valuable features in SolarWinds NPM are the network search and diagnostic tools."
"The interface is user-friendly, making it easy to use."
"The connectivity of the solution is very good."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"We don't have any issues with the stability of SolarWinds NPM."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The Wi-Fi side needs improvement."
"We're having difficulties with Auvik's regular maintenance windows. They do the maintenance on the cloud side, which affects the on-prem collectors that gather the logs from the different network assets."
"It would be cool if they came out with an app, but running the browser isn't bad."
"The user interface could be a little bit faster, and there should be a legend in the map."
"I would like Auvik to alert on IP conflicts."
"I've been finding some features difficult. It might be because I'm used to PRTG, and Auvik works differently. When it comes to monitoring a simple IP address, Auvik makes it a bit harder and more complex because you have to create a service inside the site. It's not just creating a sensor and having it ping the device. You need to go to the site and create the service."
"Auvik could include more customization options and the ability to efficiently manage additional features like printer monitoring."
"The deployment of the probe onto a particular device could be improved. That usually requires one of our level-two people to step in from the help desk team. It would be much better if it were a click-and-go deployment. What I would like to see in particular is the ability to download an MSI builder for a probe for a particular building. We would simply double-click and install it onto the machine and have it work. Having to roll through with the entire API key is a little time-consuming."
"Auvik could be more customizable. Also, the network map isn't as clear as it could be. I don't know if it's even possible, but it would be nice if Auvik could pick up on dumb switches. I don't know if that's possible based on SNMP, but if they can figure out a way to do that, it would make our life much easier."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"The root cause analysis and installation faults are not clear."
"It would be nice to have a test to check if you can access a particular device via API without installing it and waiting for a poll cycle. You should have the capacity to initiate a test to see if it was reachable and get the results almost immediately."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"We'd like to see a bit more automation in the future."
"Robustness of network element mapping tool could be better"
"Consolidation of platforms would provide a smoother experience."
"My team has had a lot of issues with support."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 4th in Cloud Monitoring Software with 137 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. Auvik Network Management (ANM) is rated 8.8, while SolarWinds NPM is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, Zabbix, Meraki Dashboard and Domotz, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our Auvik Network Management (ANM) vs. SolarWinds NPM report.
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