We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The API is pretty straightforward."
"The amount of control that this solution provides is great."
"Business process modelling and simulation."
"What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand."
"The user interface is pretty good."
"The most valuable feature is the organizational modeling capability."
"Process management is easy with Bizagi; validating processes and assigning resources is straightforward."
"The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The level of automation within the platform is great."
"The solution is in Gartner's Magic Quadrant."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Scalability-wise, it is a very good solution."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"Assignment Group history is really important to me."
"The initial setup is very straightforward."
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."
"It is difficult to drive ROI on types of processes involving complex business rules."
"The on-premise software has some bugs."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."
"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."
"Difficult to export in formats other than PDF."
"From a developer's point of view, an improvement in the layout would make the UI better."
"The UI is very bad and needs to be updated."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The solution’s AI and NLP features could be improved."
"ServiceNow Now Platform's automation process needs improvement."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 37 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.2. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Microsoft Azure App Service. See our Bizagi vs. ServiceNow Now Platform report.
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