We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is its application dependency mapping."
"BMC Helix Discovery is very intuitive."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The solution is definitely useful."
"A valuable feature concerns the ability to integrate with different solutions."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"The most valuable feature is the automated service mapping."
"The initial setup was quite easy."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The product has excellent support for remote and hybrid environments."
"The solution is extremely user-friendly."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The incident management console is available out of the box."
"The service management features are beneficial – very good."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"There are certain limitations in the mapping feature of the solution."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The monitoring tools could be more stable."
"BMC Helix Discovery needs more customization options."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"An area that can be improved is the IoT."
"The solution is definitely useful."
"Continuous improvement is recommended."
"The UI is quite outdated."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in terms of support."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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