We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of the solution is its application dependency mapping."
"It is a scalable solution."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The solution is very stable and powerful."
"BMC Helix Discovery is very intuitive."
"BMC provides great support. As managed service support, they are gold."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"The pricing of the product is quite good. It's not too expensive."
"The most valuable feature is the flexibility of development for customization."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The product is not fully automated."
"We would like updates more often."
"There are certain limitations in the mapping feature of the solution."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The monitoring tools could be more stable."
"There is still room for improvement in terms of stability."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The setup was time-consuming and required a lot of internal resources."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"There should be fewer clicks and faster integrations between solutions."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 22 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with Device42, BMC Remedy , ServiceNow Discovery, Qualys VMDR and Lansweeper, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
