We compared Datadog and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is easy to implement and scale applications with standardized visibility, monitoring and alerting"
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"The service catalog helped improve our organization by giving a good view of the flow for our microservices applications."
"The Datadog suite has allowed us to easily integrate log collection into all of our services and quickly detect unexpected changes in system data to declare security incidents."
"It has enhanced the performance of my team."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"Datadog agents act as an integration to different services, providing easy access and management."
"Datadog has proven to be easy to set up and legible for both development and operational teams."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"The most valuable features are language support and technical support."
"It's a very good tool and a very stable tool."
"The solution is very user-friendly."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"The Wi-Fi side needs improvement."
"Sometimes, it takes a long time to load the dashboard if we have many charts."
"We have contact with many customers that cover many areas, so we have cases where the infrastructure administration could be improved."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"The setup was a bit complex."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"Datadog could always lower the price!"
"I think better access to their engineers when we have a problem could be better."
"I found the documentation can sometimes be confusing."
"The solution does not offer much customization so is somewhat inflexible."
"The solution is not always good with new features, so it's take a long time."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"If they did some type of synthetic monitoring, it would have been better."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"There isn't support available to us as they don't offer support in our country."
Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. Datadog is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Wireshark. See our Datadog vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.