We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data."
"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."
"One of the features that sets this product apart from its competitors is that it generates a solution."
"No one else works with security gateways. I am able to configure those perfectly well within the banking and FDIC infrastructure to pass audits."
"It supports Kubernetes and cloud monitoring platforms."
"The autodiscovery of service intercommunication has saved countless man hours and is dynamically updated when new services are added."
"I can get everything on a single page."
"From a diagnosing standpoint, it has been a game changer. Before, we did not have monitoring, so anytime there was an issue, it was just guess-and-check."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The root cause analysis is very helpful for us."
"The flexibility to develop and consolidate many solutions into one platform is great."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features are the service analyzer and Glass Tables."
"I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook)."
"There are a couple gaps in the network reporting that we would like to see cleared up a bit."
"C language integration requires manual implementation through the SDK, which is rather difficult and time consuming."
"Dynatrace has APIs, but they are unfriendly APIs. If they were friendly like Splunk or Sumo Logic had, we might integrate that same data on a single webpage, then start showing these internally."
"I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better."
"We would like to see more external tool integration, which is critical for us."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"They could spend more time and effort in creating brand awareness."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The cost of the license could be lower."
"Quality-of-life features have room for improvement."
"It was an intimidating tool for us to jump into at the beginning."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Splunk ITSI consumes a lot of CPU resources."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
