We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is dashboard creation."
"The features are pretty much ready out of the box."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"Splunk's dashboards are great."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"We have a lot of teams using Splunk and they would be blind without it."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The solution has been stable."
"The root cause analysis is very helpful for us."
"It's scalable and expands well."
"ITSI includes a feature called a glass table."
"I find the episode review, glass tables, and correlation search features very useful."
"The cardinality is pretty low."
"We currently lack log analysis capabilities in Splunk APM."
"Splunk APM should include a better correlation between resources and infrastructure monitoring."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"There are some predefined metrics.......we may want to create customized metrics."
"The monitoring of workloads when using SignalFx could be improved."
"The solution should integrate more features in NEAP."
"The license cost is expensive."
"We have problems doing upgrades and operating alternate new versions."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"It was an intimidating tool for us to jump into at the beginning."
"We also faced challenges relating to UI development."
"I believe the refresh time should be faster."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk APM is ranked 13th in Application Performance Monitoring (APM) and Observability with 13 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk APM is most compared with Sentry, Monte Carlo, Elastic Observability, Observe and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, BMC TrueSight Operations Management and Datadog. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.