We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"The solution has good features."
"Grafana is able to connect with multiple data sources, unlike Elasticsearch."
"It has good stability."
"It is a stable, reliable product."
"Grafana's best features are live monitoring and alerts."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"We like the alert features."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We like the performance of the product."
"The solution must provide tutorials and guides."
"The main drawback is the necessity for endpoint monitoring."
"There are some areas of network drives that are not showing as expected based on server usage."
"Grafana doesn't provide anything for reporting."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"I have a problem with Grafana in the area of documentation."
"The product's configuration for saving files could be improved."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"It is very difficult to award the service level cycles at an endpoint level."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The solution should include more detailed reports for SQL database requests."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution only supports the cloud platform and not on-premises."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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