We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboards are very easy to work with."
"Grafana is a very scalable product. It's a really good product."
"Kubernetes could help us to better visualize the trend of our data by recording and displaying our history over a chosen duration, such as the last 30 days."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"Provides good dashboard visualization."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"They should improve the functioning of its editing tool."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"The solution should include online support."
"I had issues with the solution's configuration part."
"We need different kinds of applications in our infrastructure to see information in Grafana."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"The main drawback is the necessity for endpoint monitoring."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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