HPE 3PAR StoreServ vs NetApp AFF comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between HPE 3PAR StoreServ and NetApp AFF based on real PeerSpot user reviews.

Find out in this report how the two All-Flash Storage solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HPE 3PAR StoreServ vs. NetApp AFF Report (Updated: March 2024).
770,765 professionals have used our research since 2012.
Q&A Highlights
Question: Comparison - NetApp AFF 8020 vs. HP 3PAR Storeserv 8200 2N FLD Int Base
Answer: The best honest answer really anyone can give is that it depends. Pricing in and of itself has so many variables including the nature of the deal, the technical need (what I'm sure you're after), and quite honestly the competition. These factors all come into play. My advise is that my Solutions Architect who is an SME in both of these brands has already commented on this blog and I'm sure he would be more than happy to provide an hour of his time to truly properly answer your question. My goal is to always agnostically solve pain points and craft solutions. If we can assist please reach out to me via email at nsilverthorne0118@gmail.com.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is its ease of use.""The latency is good.""The high availability of the product is the most valuable feature.""Technical support has been helpful and responsive.""The initial setup was extremely simple and straightforward.""The Pure1 component is most valuable at this point in time when comparing it with EMC. Pure1 is where you can have your diagnostics in the cloud, so you can look at things from your mobile phone.""It is very easy to install and configure. It has got excellent diagnostics. If you really need to see how the box is performing, the console gives you a lot of information. You can set thresholds as well as alerts based on the thresholds, which is a very powerful functionality. They are very proactive. They know how to monitor and manage the systems. They see a problem, and they are all over it before us. They see the problem before we see it, which is very good.""The system allows for seamless learning experiences, facilitating quick and easy cloning of environments within minutes."

More Pure FlashArray X NVMe Pros →

"We can do more, faster, whether it's spinning up more virtual machines or handling large amounts of data.""This solution has given us improved application uptime and performance.""HPE can login, fix things, alert us to things, and upgrade. We are there and aware, but we do not do the work. So, that is good.""Valuable features include the intuitiveness of the SAN itself, a lot of the built-in logic and functionality, the tiering that it uses to determine what type of disk is best for the various types of workloads, and the automation that is built in. It's also easy to manage.""It is easy to manage and performs very well.""HPE 3PAR StoreServ has a good interface, it is user-friendly and easy to use.""It's advantageous in terms of the cost, in terms of the performance, and taking up less space.""We went to an Active-Active data center, set it up to where both data centers are separate, but they act as one. We can have workloads at either side at any given time, and it is all based on the Peer Persistence architecture."

More HPE 3PAR StoreServ Pros →

"AFF has improved my organization because we now have better performance. We can scale up and we can create servers a lot faster now. With the storage that we had, it used to take a lot longer, but now we can provide the business what they need a lot faster.""The newest version of ONTAP has a bit of a learning curve because you need to learn where things are to find them. It is not impossible, but when you are accustomed to the older version of ONTAP, it just takes a bit getting used to it, but it is about the same as before.""Efficient and easily scalable all-flash storage solution, significantly reducing latency, optimizing data management, and providing cost savings for businesses""It impacts customer retention because of its overall ease. When you are running a business, where time is a factor, that is the biggest selling point. Things happen really rapidly, when they happen, and being able to say, "Yeah, we can get this up and running in a day, if you want," or even less time in some cases. Sometimes, that can be what makes or breaks our case.""Its consistent stability is one of the things that I like, and the performance is also very good.""Setup was simple and easy.""It is a stable solution.""The Snapshot, SnapMirror, and SnapRestore functionalities."

More NetApp AFF Pros →

Cons
"Many options to check performance, like read, writes, random writes, and random reads, are missing in Pure FlashArray X NVMe.""We would like to see VNC integration or be able to use Pure Storage with VNC.""I'd like to see the product implement active replication for vehicles such as VMware.""Efficiency improvements would always be welcome, but I'm not sure if they could get more efficient.""Right now, the box itself is just strictly working as a backend storage system. It would be fantastic if we could access it directly like a NAS device through network access or SIS drives. I think they have an interface, but I am not sure how good it is. If we could address a box directly on the network without having to go through a server, it would be great. The replication schemas could be improved. We are not using replication on the storage level right now. We use a different type of replication. If their replication would be as good as the one that we have, I would probably run the replication schema because it might be faster, but I don't know that for a fact. So, I cannot say that they have good replication. All I can say is that they need to inform us better.""It's more multi-tenant functionality in their Pure1 manage portal that is lacking.""It is on the expensive side.""In terms of what needs improvement, the dashboard and management could be simplified."

More Pure FlashArray X NVMe Cons →

"HPE 3PAR StoreServ could have better integration into the cloud and converged infrastructure.""HPE 3PAR StoreServ's pricing could be cheaper.""The management console could use some work. All the functionality is there, of course, but it can be hard to find some features or do certain tasks.""Sometimes the required upgrades have been a little bit involved: "You have to do this before you do this," and I want them to explain to me why. It's more work than it should be.""I would like them to improve it so I can do firmware upgrades without downtime.""The solution could improve by being able to handle larger data.""The Unified Multiprotocol Access to the storage array needs to be improved.""With 3PAR, there is remote copy software which isn't very good."

More HPE 3PAR StoreServ Cons →

"The graphical interface is still heavy and slow. Needs more improvement in this area.""In terms of what needs improvement, I would like to see more consistency with the UI. It seems to change every few versions. The menus can be in a completely different place.""The quality of technical support has dwindled over time and needs to be improved.""Its technical support could be better.""We have had issues with CIFS presentations and outages, so if that was removed, we could do seamless upgrades without affecting CIFS presentations. That would be an advantage. That's about the only improvement I can think of.""A while ago, they performed quite slowly.""After the three-year prepay, the extended warranty is a little expensive.""The scaling needs improvement. NetApp is limited for scaling options."

More NetApp AFF Cons →

Pricing and Cost Advice
  • "With Pure Storage, we would like to continue seeing price reductions with flash storage. I don't think we're any different than anybody else when we continue to look to the industry for price reductions of both NVMe and traditional SSD storage. We would like to see these prices continue to decline and erode, even displacing large spinning disks."
  • "We pay approximately $50,000 USD per year in licensing fees."
  • "With VMware, we pay $300,000 annually."
  • "Our licensing fees are $500,000+ USD."
  • "As far as the licensing costs, everything is included in the license."
  • "They can tout the functionality and cutting edge technology that they have, but that's where the price tag comes in. The cost is high, but I think as they grow their business and get more customers that it will probably go down a little bit."
  • "Its price could be better. It is not too expensive, but it is the high-end cost. It is kind of a Rolls-Royce. You pay a lot, but you get a lot out of it. So, the price pressure on the way down would be great, but at the end of the day, if you need to do the work, you just pay for it."
  • "The licensing is on a yearly basis."
  • More Pure FlashArray X NVMe Pricing and Cost Advice →

  • "It's very reliable and it was cost competitive with other arrays at the time that we purchased it."
  • "The main issue with 3PAR right now is its cost problem. Right now, there are some other storage cabinets that can do what 3PAR can do. Now, they can do it as well with a more revised budget."
  • "To be more competitive, as customer, we need a more aggressive price that includes all the licenses available."
  • "Nowadays, from a storage point of view, there are so many vendors in the market. So cost is one of the factors that pushed us to go with HPE 3PAR. Cost-wise they're pretty competitive."
  • "As a school, we always have​ low budgets. We are a nonprofit organization. We do not have too much budget, so we care about prices, discounts, and especially about the product quality. The last 16 years, we have been an HPE customer. We are very much happy with HPE products."
  • "It is fairly inexpensive to scale."
  • "Budget wise, 3PAR is a lot of money compared to other solutions, but what is in the 3PAR integration that customers are getting now from the Nimble and InfoSight acquisitions, it is worthwhile."
  • "For the price that we were able to acquire it, we have seen it give us the performance and stability that we require to run our enterprise."
  • More HPE 3PAR StoreServ Pricing and Cost Advice →

  • "It's expensive but we think over time all the prices are going to go down."
  • "Once we did get into the NetApp ecosystem, we realized that the cost effectiveness was greater than we originally thought."
  • "Obviously depending on the price point, NetApp is obviously a little more expensive than your generic Dell SAN solution or whatever."
  • "Other vendors may come in at a cheaper price point, but you will pay in the end with management costs and downtime."
  • "The entry point for potential customers, who are looking at coming onboard for flash systems, it may be a bit expensive. It would be good if the price comes down."
  • "It is pretty expensive compared to other solutions. I would give it a seven or eight out of 10 in price (where 10 is expensive) compared to similar solutions."
  • "NetApp is getting too expensive."
  • "ATTO bridges add to the total cost of the system."
  • More NetApp AFF Pricing and Cost Advice →

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    Comparison Review
    Anonymous User
    Leading up to EMC World 2015, IT Central Station asked how I would compare EMC XtremIO and HP 3PAR. Until recently, the flash storage conversation in my organization and many others has centered on XtremIO and Pure Storage, the leaders of the all-flash array (AFA) space. To that end, I've written a few posts already. In 2015, though, the HP giant began to rouse and challenge the mainstream status quo with its 3PAR offering. Quantifying 3PAR's platform is different from XtremIO and Pure, though, as it can seem amorphous given the many ways it can be quoted. Are you asking for all flash? 3PAR will give you that and lay claim to the best-of-breed title. Oh, but you want some mass storage akin to archival or virtual tape, too? 3PAR changes jerseys and shouts, "I'm it!" Is it, though? Let's put 3PAR against XtremIO and see how they measure up! Define the Conversation  The hard part about these comparisons and competitive analyses is that we aren't talking about products of the same species or specialization. I struggle to put it properly, but consider it this way. In pre-AFA days (the age of traditional spinners like NetApp FAS3040, EMC CLARiiON or VNX, and even last-gen 3PAR), the contest was like pitting a Toyota Camry against a Nissan Altima. They did most of the same things with minor strengths, weaknesses, and preferences. Talking about XtremIO versus 3PAR 74xx is more of a discussion about construction-grade, heavy-duty cranes versus massive earth movers. They are in the… Read more →
    Answers from the Community
    Anonymous User
    it_user371847 - PeerSpot reviewerit_user371847 (Works)
    Vendor

    From what I understand of Gary’s response, can we assume that the HP 3PAR is more suitable for multi-site companies that require replication between sites, and that the Netapp is more suitable for local installations and is probably faster in terms of local backup and restore operations?

    it_user283185 - PeerSpot reviewerit_user283185 (DataCentre, Managed Services and Cloud Consultant at a tech services company with 51-200 employees)
    Consultant

    Either will after the maintenance period expires. They both offer 3,4 or 5 years upfront for maintenance and support. After that they will sting you big time for renewals.

    If you have a lifecycle of say 4 years then get it upfront as there won't be any new charges due to replacements. Software wise is usually around 20% of the rrp price for annual renewal after the initial period of 3,4 or 5. Depends on the vendor.

    The other part is how much your data is likely to grow as dedupe appliances such as store once and dell will charge a lot for upgrades. Again it's better to get more at the start to make sure your covered for the time frames you need.

    Hope that all makes sense

    it_user365799 - PeerSpot reviewerit_user365799 (Works)
    Vendor

    Thanks you for your advise mate, any way let me know one things which one will give me the iceberg cost at the end of the day...? 3par with storeonce and switch or Netapp with additional third party storage back up let say from Dell server as storage to backup my data, app etc.

    it_user292722 - PeerSpot reviewerit_user292722 (Data Center Global SAP Operations Manager at a wholesaler/distributor with 1,001-5,000 employees)
    Vendor

    iIsee a lot of good comments on features of both Netapp and HP3Par, one important point to consider is that both these solutions offer some sort of point in time snapshots, snapvault,... these do not offer any cataloging features, A good backup solution includes a data base of backups for history. This is why you should also add either Data Protector, VEEM, Catalogic,. CommVault.,... the arrays themselves will do great snapshot recovery but without any information on the backups, the solution would be very limited.

    it_user283185 - PeerSpot reviewerit_user283185 (DataCentre, Managed Services and Cloud Consultant at a tech services company with 51-200 employees)
    Consultant

    Oh god I wondered when pure would raise its hand here. Seems to happen on every all flash post like they are desperate to sell systems.

    I wouldn't touch pure they are struggling with sales against HP and EMC with xtremeIO systems. At a guess I would say they will get bought out soon by someone like Lenovo or another storage vendor.

    However the topic here is HP vs NetApp and what's needed i would recommend staying on subject and not trying to promote other systems that haven't been asked about.

    I would back the HP system here with data protector for backup. NetApp as someone else mentioned has big issues with their all flash hence why they bought an all flash competitor solid fire so that they have a proper all flash offering without WAFL

    it_user211857 - PeerSpot reviewerit_user211857 (IT Program Manager at a media company with 1,001-5,000 employees)
    Vendor

    Hello, i am not familiar with 3Par storage but i can tell you great things about the PureStorage all-flash-arrays. We installed the FA-450 and an M50 and the performance is unbelievable!! Both pump through 200,000 32K IOPS. All redundant hardware and fantastic customer service.

    it_user186732 - PeerSpot reviewerit_user186732 (Pre-Sales Consultant at Tarsus Cloud On Demand)
    Consultant

    Will there be any offsite replication ?

    it_user263049 - PeerSpot reviewerit_user263049 (Solutions Architect at Technologent)
    Vendor

    So if I understand what you're asking, you want to know if there is any
    kind of premium to being able to back up the 3par array? The answer is no,
    but there is software specifically available to do snapshots (Virtual Copy)
    and for special direct-to-disk backup from a 3par to an HP StoreOnce
    de-duplication appliance from Oracle or SQL Server. Feel free to call me if
    you need further explanation.

    Questions from the Community
    Top Answer:The standout features for us in Pure FlashArray X NVMe are its robust DDoS protection, seamless transparent failover… more »
    Top Answer:I would rate the solution as an eight out of ten in terms of costliness.
    Top Answer:There is room for improvement in catering to midrange storage needs, especially for customers seeking Enterprise-class… more »
    Top Answer:HPE Primera has many great features but one of the best is that it is very easy to deploy. From an overall perspective… more »
    Top Answer:The tool’s price is higher compared to other products. The solution is 20% more expensive than other storage.
    Top Answer:Well, Is one thing NetApp Storage has vs other brand is the mix of protocol CIFS with NFS booth working together in the… more »
    Top Answer:This question is very dependent on your requirements. Both are among the best in the field. Of course, the intended cost… more »
    Top Answer:The answer depends on your needs and budget. If you want high performance (who doesn't) or let's say the latency matters… more »
    Comparisons
    Also Known As
    Pure FlashArray//X NVMe, Pure FlashArray//X, FlashArray//X
    HPE 3PAR Flash Storage, InServ, Storeserv, 3PAR Flash Storage, HP Enterprise Storage, 3PAR Flash Array, HP 3PAR Flash Storage
    NetApp All Flash FAS, NetApp AFF, NetApp Flash FAS
    Learn More
    Overview

    Pure Storage FlashArray//X is the world’s first enterprise-class, all-NVMe flash storage array. It represents a new class of storage – shared accelerated storage, which is a term coined by Gartner – that delivers major breakthroughs in performance, simplicity, and consolidation.

    HPE 3PAR StoreServ is an AI-driven storage solution that prevents issues before they occur by learning and adjusting in real time. The solution offers a tier-1 all-flash foundation for mission-critical workloads. HPE 3PAR StoreServ was designed with more than 3M IOPS and consistent sub-ms latency. It aims to transform midrange and enterprise deployments with solutions that scale from a few TBs to more than 20PBs. In addition, the solution is built to modernize data centers and is made to handle unpredictable workloads effortlessly. By implementing HPE 3PAR StoreServ, you gain automated and rapid provisioning, hardware-accelerated deduplication and compression, and a multi-tenant design.

    HPE 3PAR StoreServ Features

    HPE 3PAR StoreServ has many valuable key features. Some of the most useful ones include:

    • Flexibility: With HPE 3PAR StoreServ, you can easily deploy highly configurable, scale-out storage for multi-tenant workloads.
    • Always-on availability for your data: HPE 3PAR StoreServ includes an always-on resilient storage infrastructure for your hypervisors and applications. In addition, with Peer Persistence, your virtual machines (VMs), hosts, and data can move freely across data centers rather than being constrained by their physical boundaries.
    • Fast, scalable performance: HPE 3PAR StoreServ enables you to accelerate consistent mixed-workload performance and also provides necessary QoS levels that are optimized for your highest priority applications.
    • Performance insights: HPE 3PAR StoreServ helps you gain performance insights in real time, and anticipate as well as prevent issues across the infrastructure stack by utilizing cross-stack analytics.
    • Flash optimized data protection: With tier-1 data services, multi-tenant security, and copy data management, you can avoid downtime.
    • Seamless data mobility: HPE 3PAR StoreServ makes it possible for you to not only experience converged data protection, but also experience seamless data mobility services, at flash speed, from the edge to the cloud.

    HPE 3PAR StoreServ Benefits

    There are many benefits to implementing HPE 3PAR StoreServ. Some of the biggest advantages the solution offers include:

    • Easy to manage. The web interface to manage the units is a great asset and one that makes managing storage easy.
    • User-friendly GUI
    • Exceptionally fast and well-managed replication

    • Low latency
    • Hybrid storage gives you the ability to assign different roles to different types of storage arrays inside one enclosure
    • Both file-level and block-level replication

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the HPE 3PAR StoreServ solution.

    A SAN Consultant at a tech services company says, “One of the features that I like the most is the data replication element. The reason I like it is due to the fact that it's pretty clean on replicating data over to a second site. The product stands on its own in heavy enterprise environments. It's easy to make changes without affecting the environment. The solution is very easy to use. The product is very robust and offers very good performance.”

    A Storage Manager at a financial services firm mentions, "There are a lot of screens for easy management where you can change some settings. But after a few years, the important settings were better after an upgrade, and all the vendors have other ways to upgrade their systems."

    A Senior IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT) comments, “The adaptive optimization is the biggest feature in 3PAR. 3PAR is very usable with thin volume because it detects zeros while writing. Every time I tell the hypervisor to make the full provisioning, it makes the volume as simple provisioning in 3PAR, not full provisioning.”

    The NetApp A-Series and C-Series are AFF storage arrays that deliver high performance, scalability, and simplified data management for a wide range of workloads. They are designed for organizations that need to improve the performance and agility of their applications, while also reducing costs and complexity.

    NetApp A-Series and C-Series feature a scale-out architecture that can be scaled to meet the needs of your growing business. They also support a wide range of built-in data protection and data security features, including snapshots, replication, disaster recovery, and autonomous ransomware protection.

    AFF A-Series all-flash systems deliver industry-leading performance, density, scalability, security, and network connectivity.

    AFF C-Series systems are suited for large-capacity deployment as an affordable way to modernize your data center to all flash and also connect to the cloud.

    NetApp AFF Benefits

    • Speed up your critical applications with lightning-fast end-to-end NVMe enterprise all-flash arrays.
    • Increase Performance: AFF A-Series systems deliver industry-leading performance proven by SPC-1 and SPEC SFS industry benchmarks, making them ideal for demanding, highly transactional applications such as Oracle, Microsoft SQL Server, MongoDB databases, VDI, and server virtualization.
    • Save up to 95% of rack space and up to 85% of power and cooling cost over hybrid flash storage.
    • Reduce cost with guaranteed storage efficiency.
    • Realize even greater savings by tiering cold data to the cloud easily.
    • Simplify Operations on premises or in the cloud: Eliminate fragmented and redundant toolsets and combine visibility and manageability of storage instances with data services in a unified control plane across the hybrid cloud.

    NetApp AFF Features

    • Expand capacity with nondisruptive scaling in a cluster without silos or data migration.
    • Manage data with the ultimate flexibility of unified support across different storage media and protocols, on premises or in the cloud.
    • Scale performance with technology innovations of NVMe/FC and NVMe/TCP connectivity.
    • Safeguard your data with best-in-class data security, ransomware protection, multifactor admin access, secure multitenant shared storage, and in-flight and at-rest encryption.
    • Simplify backup and recovery with built-in application-consistent data protection.
    • Achieve business continuity and fast disaster recovery with zero data loss and zero downtime.
    • Scale out to 24 nodes, 367PB of effective capacity, and 4 million IOPS non-disruptively.

    Reviews from Real Users

    NetApp AFF stands out among its competitors for a number of reasons. Two major ones are its high performance and simplicity. PeerSpot users take note of the advantages of these features in their reviews:

    PeerSpot user and Storage Administrator, Daniel Rúnar Friðþjófsson, comments “AFF has helped to simplify our infrastructure, while still getting very high performance for our business-critical applications. Having all these things working well on one solution is really good. We run this as the backbone for both Hyper-V and VMware as well as an archive location for Rubrik. So, it is great having one solution that can do it all.

    Because of the ease of it all, you have a highly tunable, high-performance storage system that alleviates a lot of problems. With its ease of management, you can quickly get your work done and go onto the next thing on your list.”

    Additionally, Mohan Reddy, Sr. Technology Architect at a Pharma/Biotech company comments on how “NetApp's ONTAP data management software has also made tasks simpler for us. There's no question about that. It has helped us run operations very quickly, saving us a lot of time. Before ONTAP, we used to spend a long time doing regular operations, but with the latest version of the tool, our day-to-day operations are much quicker and easier.”

    Sample Customers
    Fremont Bank, Judson ISD, The Nielsen Company
    Just Energy, Latisys, team AG, DreamWorks, BlueShore Financial, Erasmus MC
    DreamWorks Animation, FICO, Yahoo! Japan
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm18%
    Manufacturing Company18%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company10%
    Government6%
    REVIEWERS
    Financial Services Firm19%
    Healthcare Company9%
    Manufacturing Company9%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Educational Organization81%
    Computer Software Company3%
    Manufacturing Company2%
    Government2%
    REVIEWERS
    Healthcare Company15%
    Financial Services Firm11%
    Computer Software Company10%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Educational Organization60%
    Computer Software Company7%
    Manufacturing Company7%
    Financial Services Firm4%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise28%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise17%
    Large Enterprise60%
    REVIEWERS
    Small Business22%
    Midsize Enterprise23%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise84%
    Large Enterprise11%
    REVIEWERS
    Small Business12%
    Midsize Enterprise14%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise65%
    Large Enterprise25%
    Buyer's Guide
    HPE 3PAR StoreServ vs. NetApp AFF
    March 2024
    Find out what your peers are saying about HPE 3PAR StoreServ vs. NetApp AFF and other solutions. Updated: March 2024.
    770,765 professionals have used our research since 2012.

    HPE 3PAR StoreServ is ranked 9th in All-Flash Storage with 299 reviews while NetApp AFF is ranked 2nd in All-Flash Storage with 280 reviews. HPE 3PAR StoreServ is rated 8.6, while NetApp AFF is rated 9.0. The top reviewer of HPE 3PAR StoreServ writes "The product's technical support is outstanding as I can reach someone right away". On the other hand, the top reviewer of NetApp AFF writes "Since switching, our clients have reported improved performance and reduced latency". HPE 3PAR StoreServ is most compared with HPE Primera, Dell Unity XT, HPE Nimble Storage, HPE StorageWorks MSA and Dell PowerStore, whereas NetApp AFF is most compared with Dell PowerStore, Dell Unity XT, Lenovo ThinkSystem DM Series, Pure Storage FlashArray and VMware vSAN. See our HPE 3PAR StoreServ vs. NetApp AFF report.

    See our list of best All-Flash Storage vendors.

    We monitor all All-Flash Storage reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.