We performed a comparison between Lansweeper and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"We've found the most value right now in the inventory of the equipment."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"The solution provides inventory information that is very important to our company."
"Lansweeper is very easy to use, and its technical support is very good."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The process involving the original setup of the solution is excellent."
"The initial setup is pretty straightforward."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"I am impressed with the tool's incident problem change management."
"The most valuable feature of ServiceNow Discovery is its performance."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"Lacks an end-to-end asset management tool."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"The help desk is not exactly its strong suit."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The support is an area that could improve. The support staff could be more knowledgeable."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"The feature to deploy software in endpoints needs to be improved."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"Improvements are required with the scripts used to collect the information from servers."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It is one of the most costly applications in terms of subscription costs."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
Lansweeper is ranked 9th in IT Asset Management with 7 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 38 reviews. Lansweeper is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and Device42, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Lansweeper vs. ServiceNow Discovery report.
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