We performed a comparison between Odoo and Vtiger CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"We like how the solution is integrated."
"It's convenient that we have an all-in-one holistic solution."
"The product is stable...The product is scalable."
"The solution is easy to use."
"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"It is a scalable solution...The product's initial setup phase was easy."
"The most valuable feature of Odoo is the fingerprint feature."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The solution should improve its performance."
"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"There is room for improvement in Odoo's technical support."
"The customization and technical support are not great."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
Odoo is ranked 11th in CRM with 31 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Odoo is rated 8.0, while Vtiger CRM is rated 7.6. The top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Zendesk, whereas Vtiger CRM is most compared with . See our Odoo vs. Vtiger CRM report.
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