We performed a comparison between Odoo and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."
"The most valuable feature of Odoo is its payroll localization."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"It's convenient that we have an all-in-one holistic solution."
"I find the financial module, along with the integrations of projects and the HR human resource module, to be the most valuable aspects of Odoo."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"The initial setup is simple and straightforward."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"It's a very stable tool, very powerful."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The range of choices and functionalities has space for enhancement."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"The reporting and the interface could definitely be better."
"The most valuable feature of Odoo is the fingerprint feature."
"The price of the solution could be reduced to improve the overall offering."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"The performance can be slightly improved for the customization interface."
"There is room for improvement in Odoo's technical support."
"You couldn't give administrative access to new hires."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The solution itself wasn't easy to set up."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"It wasn't easy to set up so we're only using a third of all of the features,"
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The price of the solution should be reduced."
Odoo is ranked 9th in CRM with 31 reviews while Zendesk is ranked 19th in CRM with 57 reviews. Odoo is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and ManageEngine ServiceDesk Plus. See our Odoo vs. Zendesk report.
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