We performed a comparison between Symantec Endpoint Security and Trellix Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. Trellix Endpoint Security is highly valued for its easy administration options and reliability. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. Reviews suggest that Trellix could reduce resource consumption and improve user-friendliness.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Some users have found the support for Trellix Endpoint Security helpful and reliable, while others have encountered ineffective assistance and communication problems.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. The setup process for Trellix Endpoint Security varies in difficulty, depending on the user's experience with McAfee and general technical expertise.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some find Trellix’s price reasonable and competitive, while others believe it could be lowered.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. Trellix Endpoint Security provides significant time savings.
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"Fortinet is very user-friendly for customers."
"Ability to get forensics details and also memory exfiltration."
"The solution was relatively easy to deploy."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"NGAV and EDR features are outstanding."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"The solutions' main features are patch management and security."
"The solution is easy to use"
"We use the Symantec Global Intelligence Network (GIN), and it's an excellent feature as Symantec is a leader in security solutions. The product has all the security features we require as an organization, including intelligent features such as notification alerts and predicting future attacks. The threat intelligence and detection are excellent, and the solution provides great visuals and logs so that we can analyze any attacks on our servers. GIN is a powerful tool in terms of detection capability across endpoints, email, and web traffic, as it can scan them with its advanced threat intelligence. The product can detect threats, report them to us, and quarantine them."
"Managing SEP is very easy, and also troubleshooting part is easily managed."
"The feature I find most useful is the console for reporting."
"Symantec End-User Endpoint Security is a stable solution."
"The best thing about Symantec is its ability to control our endpoints from a single point. You can manage the antivirus definitions, upgrades, remote scanning, etc., from one console."
"Endpoint protection has improved our operations by protecting our servers from potential cyber threats."
"The detection is great and the solution is constantly improving."
"The package of protection that it provides is useful. It has antivirus, malware protection, VPN, and a whole bunch of other features."
"We like the management of the ePO, and we like the management console."
"McAfee Complete Endpoint Protection is stable. We don't have any bugs being reported."
"The endpoint protection and disk encryption features are the most valuable."
"The most valuable feature is ease of use."
"McAfee EndPoint Security has a lot of good features that work well if they are implemented properly."
"I feel McAfee Endpoint Security to be a good, mature product."
"I haven't seen the use of AI in the solution."
"The support needs improvement."
"Making the portal mobile friendly would be helpful when I am out of office."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"We'd like to see more one-to-one product presentations for the distribution channels."
"It takes about two business days for initial support, which is too slow in urgent situations."
"There is room for improvement in the zero-day threat detection system."
"I would like to be able to migrate to the cloud so that the end-users outside the company offices don't need a VPN to connect to the Symantec server to update the policies. They should be able to connect to the admin center directly through the internet to get updated policies. There is some integration issue with the other security appliances or tools. Other hardware, firewall, or Network Detection and Response (NDR) solution vendors are not willing to integrate with Symantec. They only mention products from other vendors such as CrowdStrike and Carbon Black. Symantec is not there. Symantec should work on integration with products from other security vendors."
"They need to develop a multi-language interface."
"Technical support could be more responsive."
"They provide the updates of the client, and those clients need a reboot after the upgrade, which is something we don't like. We don't like to reboot the server after the upgrade because we have live applications. If we do a reboot, it can impact the business as well."
"I would like to see improvements in the anti-virus and the device control features."
"The enterprise edition does not report attacks on external devices."
"The malware and ransomware protections could be improved, which was ultimately the reason why I stopped using the solution."
"Tech support is not as helpful as they were in the past."
"The endpoint has room for improvement because it's restrictive, it's very sensitive. Sometimes it can delete something that you need and so sometimes you have to disable the antivirus."
"There is room to improve with scalability."
"The interface is complex."
"The solution should provide a more easy way to uninstall it on specific stations."
"The management console is a little bit difficult to understand for admins. You need a lot of time in order to become familiar with that. It is a little bit complicated and not too easy to understand. Its price can also be improved. Its price is higher than its competitors. McAfee also needs to have better cloud integration and more data centers in the EU. The cloud center should be in Europe or in Germany. In Germany, it is really important to have access to your data within the same country. Customer data needs to be placed and processed in the same country."
"The solution needs to offer better local technical support."
"Its pricing needs to be improved."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trellix Endpoint Security is ranked 10th in Endpoint Protection Platform (EPP) with 94 reviews. Symantec Endpoint Security is rated 7.6, while Trellix Endpoint Security is rated 8.0. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trellix Endpoint Security writes "Good user behavioral analysis and helpful patching but needs better support services". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks, whereas Trellix Endpoint Security is most compared with Microsoft Defender for Endpoint, Trellix Endpoint Security (ENS), CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and CylancePROTECT. See our Symantec Endpoint Security vs. Trellix Endpoint Security report.
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We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
I would look at Trend Micro's Endpoint Protection as well. The client is light weight and there are many features and benefits that comes with their service offerings. Some offerings are port security, Ransome ware scanning, Smart Scan and standard scan features which utilizes the processor of the workstations as opposed to having one server using it's resources to scan the client workstations. The firewall client also makes a great proxy server to restrict end user access to unapproved/untrusted sites. There is a really great messaging security server tool for exchange as well. They offer Hosted Email Security (It's bundled with the Worry Free Business Security Advanced Package) which acts as a pre-check or scanning buffer between the web and corporate edge network. Trend Micro also has protection for mobile devices as well.