We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"The most valuable feature is the ability to verify that backups are valid."
"The replication feature has proven to be the most valuable feature for us."
"The granular restoration that it provides for a business application is most valuable. For example, for Exchange, we can restore a single mailbox or email. We can also do SQL Server restoration and bare-metal recovery for operating systems."
"Provides lots of reporting and visualization of how much data has been transferred."
"The solution does a good job with VM backups."
"I like how Veeam intuitively integrates with Zerto."
"The replication is the most valuable feature for us."
"One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect."
"The ease of failover and test environments has proven invaluable."
"The RTO and RPO are unparalleled. In the event you do have an issue, you can be back up and running (depending on the size of your infrastructure) within minutes. Your RTO can be 15 minutes and data loss be five minutes. I don't think that's matched by anybody else in the field."
"This product is impressively easy to use. It's dummy-proof, once it's set up."
"The whole package is valuable. The most useful feature for the company is the rapid RTO, which offers a faster return to operations and brings us back online quicker. The last time we had an issue, we recovered within about 36 minutes, which was probably the most valuable thing for us because, previously, it took four to seven days."
"We now have the ability to replicate critical data to a secure, off-site location that can be brought back in seconds if needed."
"There are two things that are keeping us with the solution: 1. It does a very good job of keeping the data in sync at all times. 2. In the event of a failover or in the event of a contingency, we are able to retrieve the data very quickly without any issues."
"It is incredibly granular and I really appreciate that."
"The granularity enables us to failover specific workloads instead of an all-or-nothing type of scenario, where you have to move your entire IP block and your data center, or you have to move large chunks of VMs. Those situations also make it prohibitive to test effectively."
"The product is missing some commonsense features and tools for an enterprise backup recovery product,"
"The solution requires a lot of bandwidth."
"The cloud part of it can be improved. There should be an option for Veeam in your own cloud, as compared to the Veeam cloud offering that's currently there. The rest of it is easy."
"In Linux, I suggest you backup for a PostgreSQL database."
"While the Veeam Backup Replication tool can mostly back up all the data in the environment, the AIX from IBM backup capabilities nowadays could stand improvement as they are not featured on a single pane of glass."
"The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves."
"The replicating from Veeam Backup Replication to Azure cloud could be improved."
"The stability for AIX machines could be better."
"In general, the solution is pretty good, but because it is geared toward simplicity, sometimes, when things go wrong, the answer is not very detailed so that things can be solved quickly. If things do go wrong, it does require a little bit deeper troubleshooting to resolve the issues. That's the only area where improvement could occur. There should be a little bit more details about if things go wrong, how to remedy them."
"The problem with the backup product is that it's not very mature and you really need a specific use case to be able to use it effectively. It's hard to explain to our customers, especially our large customers, that the use case is so limited."
"I would like to see improvement on the Zerto Virtual Replication appliances, so that they are a little bit more streamlined as opposed to now where they just span multiple ZVR appliances like there were gremlins... as this thing grows it just spawns unlimited numbers of additional ZVR appliances and you end up with a bunch so that you can't really tell which is which."
"Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site."
"They definitely have room for improvement in a couple of areas. One is role-based access control. Right now, they don't have an identity source so they use the identity of the vCenter or the VMM. If they connected to an identity source like Active Directory and allowed for granular roles and permissions, that would be an improvement."
"I would like Zerto to provide more detailed information when there is an issue."
"Customer service and technical support need improvement."
"It would be helpful if the reports can be generated periodically, on a schedule."
Veeam Backup & Replication is ranked 1st in Backup and Recovery with 329 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Beneficial pricing model, user friendly interface, and many free features". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and NAKIVO Backup & Replication, whereas Zerto is most compared with VMware SRM, Rubrik, Commvault Cloud, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
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