We performed a comparison between Atera and LogMeIn Central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"The solution is scalable. However, in the past, we did have some issues."
"There is definitely room for improvement with its automation capabilities."
"The billing module has a standard layout which is too limited for my needs."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"Customization could be improved."
"The solution is expensive as hell."
"The initial load is terribly slow and often has delays with the login page loading."
"It's not really a true RMM product but more of just a remote access."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"It is easy to get locked out, which is something that needs to be improved."
"They should provide intermediate device limit options for the users."
Earn 20 points
Atera is ranked 4th in Remote Monitoring and Management (RMM) while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. Atera is rated 9.2, while LogMeIn Central is rated 8.6. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and Microsoft Windows Server Update Services, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Kaseya VSA and LogMeIn Rescue. See our Atera vs. LogMeIn Central report.
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