We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"It is a scalable solution."
"The initial setup was quite easy."
"The solution is very stable and powerful."
"It is a stable solution. The stability is okay."
"BMC Helix Discovery is very intuitive."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution is extremely user-friendly."
"The incident management console is available out of the box."
"The solution helps us manage, escalate, and solve incidents."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It includes features for automation, such as smart reporting capabilities."
"The solution is definitely useful."
"BMC Helix Discovery needs more customization options."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"There is still room for improvement in terms of stability."
"The monitoring tools could be more stable."
"We would like updates more often."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The desktop technicians face some challenges with the solution."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The initial setup of BMC Remedy Asset Management was complex."
"BMC Remedy's change management module needs enhancement."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The tool is very old."
"The upgrade process could be better. It would be a good improvement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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