We performed a comparison between BMC TrueSight Operations Management and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is a flexible, open source solution that is highly valued for its user-friendly interface, customizable graphs, and accurate application metrics. It is also praised for its moderate pricing and a positive return on investment. While both BMC TrueSight Operations Management and Grafana have valuable features, Grafana's good integration and visually appealing graphs make it a popular choice and the preferred solution.
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The solution has a very good business event manager tool."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The comparison feature is very good."
"It is easy to change and move virtual servers."
"Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services."
"Grafana is a very scalable product. It's a really good product."
"It provides a graphical representation and it's clear to see what's happening."
"The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly."
"It gives us the visibility we need. I like that when we add deployment markers or release markers, we know exactly when an issue arises. For instance, if there is an increased usage of CPU, we can link it directly to the deployment that might have caused the issue. It increases productivity and observability. We can now easily tell when a certain issue arises. It's way easier to debug because it can point you to certain things based on these markers, and we can debug easier."
"The most valuable thing was that it had a good visualization tool."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The pricing could be better."
"BMC's online documentation is often incorrect or incomplete."
"The product must provide more AI capabilities."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"More dashboard is required, out-of-the-box, for OpenNMS."
"Trigger limits are difficult to see in a graph."
"There are not a lot of plugins for financial market monitoring."
"They should improve the functioning of its editing tool."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"Grafana doesn't provide anything for reporting."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"I have a problem with Grafana in the area of documentation."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews. BMC TrueSight Operations Management is rated 8.2, while Grafana is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Grafana writes "Agent-free with great dashboards and an active community". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability. See our BMC TrueSight Operations Management vs. Grafana report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.