We performed a comparison between Cisco Secure Email and Trend Micro ScanMail based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."Defender helps us prioritize threats across our organization."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Cisco Secure Email has strong inbound services."
"It has the IMS engine, Intelligent Multi-Scan engine, and it does a good job, right out-of-the-box, of blocking the vast majority of things that should be blocked."
"The strong point of the solution is that we hardly get any spam emails because of Cisco Secure Email."
"It sends us reports, where we can see if there have been attacks, e.g. DDoS. If so, we can switch to a clean IP."
"The tool comes with AI features. It is good for clients who already use Cisco products due to integration."
"The product blocks spam emails."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"It's flexible. There are a lot of rules and policies that can be easily applied for certain employees or certain mailboxes."
"Its integration with mail platforms is valuable."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"What I like the most about Trend Micro ScanMail is its easiness."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The analysis part is good."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"The custom alerts have to improve a lot."
"The pre-sales cost calculations could be more transparent."
"The phishing and spam filters could use some improvement."
"Configuration requires going to a lot of places rather than just accessing one tab."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"We need to be able to whitelist data at the backend."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"I would like them to add some clustering or high availability features."
"It would be nice to have an easier way to check on the health of the system, how stressed these appliances are. Sure, you can do it, but it would be helpful to have an easier way to do it, maybe even at a glance."
"They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters."
"There could be additional DLP functionality for it."
"Cisco Email Secure's pricing needs to be less. We have vendors who provide cheaper solutions with the same features."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"Many smaller businesses opt for more cost-effective solutions, such as Gmail or Hotmail accounts, instead of investing in Cisco Secure Email, given its higher cost."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"The sandboxing part can be improved."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
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Cisco Secure Email is ranked 2nd in Email Security with 56 reviews while Trend Micro ScanMail is ranked 29th in Anti-Malware Tools with 5 reviews. Cisco Secure Email is rated 8.4, while Trend Micro ScanMail is rated 6.6. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Trend Micro ScanMail writes "Simple to use but lacks security in certain areas". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Trend Micro Email Security, whereas Trend Micro ScanMail is most compared with Microsoft Exchange Online Protection (EOP), Trend Micro Email Security, Microsoft Defender for Endpoint, CrowdStrike Falcon and Fortinet FortiMail.
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