We performed a comparison between ConnectWise Automate and Tanium based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It is very scalable."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"A good automated scripts feature."
"I would say Tanium is the best tool for vulnerability management."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"The interrogation piece was the most valuable feature because it was very detailed."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium's most valuable feature is its instant discovery aspect."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"The product is granular and can build complex roles compared to other EDR vendors."
"I like the tool's incident response and security patching."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"We had some issues with the solution's OS upgrade."
"The solution needs to improve the reporting and tracking capabilities."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"Tanium’s scalability could be improved."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The most painful thing is the interface. It's a bit unclear sometimes."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Tanium is ranked 37th in Endpoint Protection Platform (EPP) with 15 reviews. ConnectWise Automate is rated 7.4, while Tanium is rated 7.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and SolarWinds NPM, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
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