We performed a comparison between ServiceNow Discovery and Tanium based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has been stable since deployment."
"This solution provides excellent insights."
"Stability-wise, I feel it is a good product."
"The process involving the original setup of the solution is excellent."
"It is a stable solution...The initial setup of the product is straightforward."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"They have a very good network in the infrastructure of Discovery."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"I would say Tanium is the best tool for vulnerability management."
"I like the tool's incident response and security patching."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium’s linear-chain architecture is valuable."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"It's an expensive platform."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"We had some issues with the solution's OS upgrade."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"They could improve the UI."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"The reporting could be improved."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews while Tanium is ranked 11th in Server Monitoring with 15 reviews. ServiceNow Discovery is rated 8.0, while Tanium is rated 7.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ServiceNow Discovery is most compared with Microsoft Configuration Manager, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and Tenable Security Center. See our ServiceNow Discovery vs. Tanium report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
