We performed a comparison between IQVIA Orchestrated Customer Engagement and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."I've found the customer 360 degree view to be valuable."
"The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"Salesforce helps up keep track of candidates."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"The tool's technical challenges vary depending on the requirements. When a new requirement arises, we must analyze the best approach to address it, whether through automation tools or coding. We encounter limitations such as the number of reports we can process or update, the queries we can write, and other similar constraints. Understanding when to utilize coding and when to rely on simple configurations is crucial."
"There could be an option to change the price list without creating a new quote."
"An area for improvement would be the ease of configuration."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"I would like to see a more affordable licensing model."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"When importing from other apps, it gets messy."
"In the next release, I would like to see more integration."
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IQVIA Orchestrated Customer Engagement is ranked 38th in CRM while Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". IQVIA Orchestrated Customer Engagement is most compared with HubSpot CRM and Zoho CRM, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Vlocity.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
