We performed a comparison between Kaseya VSA and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The patching is very efficient and we can rely on the alerts that we receive."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The ease of access and ease of use was great."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"I like the data collection."
"The initial setup is straightforward and not too complicated."
"The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
"The product is useful for patch management."
"Valuable features include configurations enforcement, compliance data gathering, and deployment of a standardized OS."
"The product is very stable compared to older versions."
"Microsoft Endpoint Configuration Manager is very scalable."
"This solution has made life easy with respect to patching, compliance, and OSD."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"I would like to see improved virtual infrastructure management."
"It's very difficult to update the third-party software on every device."
"The solution is hard to use at first until you understand how it works."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
"In spite of us being a premier customer we find the support unsatisfactory."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."
"On some hardware, we'd like an easier way to get peripherals attached."
"Management of Linux devices could be improved."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"The ability to integrate MDM would be great."
More Microsoft Configuration Manager Pricing and Cost Advice →
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while Microsoft Configuration Manager is ranked 1st in Patch Management with 78 reviews. Kaseya VSA is rated 7.6, while Microsoft Configuration Manager is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". Kaseya VSA is most compared with ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Microsoft Intune and NinjaOne. See our Kaseya VSA vs. Microsoft Configuration Manager report.
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