We performed a comparison between Kaseya VSA and Microsoft Windows Server Update Services based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote support is the most valuable aspect of the solution."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"Kesaya is highly configurable."
"The ease of access and ease of use was great."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable feature of the solution is that it is easy to use."
"It's a scalable product."
"The solution gives authentic updates."
"The performance has been okay."
"The solution performs well."
"The platform provides good value in terms of time and effort by eliminating the need for manual patch management."
"The noteworthy aspect is the system's capability to handle an extensive range of services and workloads, with the potential for almost unlimited scalability."
"The most valuable feature is Server Update's stability."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The product's user interface is an area with certain shortcomings where improvements are required."
"It's very difficult to update the third-party software on every device."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"There is room for improvement in the remote control strengths."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"User interface is outdated and not user-friendly."
"The only complex part was the solution’s tricky setup phase."
"The product lacks to offer some of the features offered by some of the open source solutions like Linux and others, making it an area where improvements are required."
"We have some problems when we update the servers."
"The database could be improved. In large environments, for example, we often get problems with reporting."
"The old backup files created by this solution use up a lot of storage, and this needs to be improved."
"They could reduce the platform's prices."
"The solution's stability could be improved because sometimes, there are some problems in communication and sending updates and patches."
More Microsoft Windows Server Update Services Pricing and Cost Advice →
Kaseya VSA is ranked 5th in Patch Management with 29 reviews while Microsoft Windows Server Update Services is ranked 2nd in Patch Management with 41 reviews. Kaseya VSA is rated 7.6, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Datto Remote Monitoring and Management and N-able N-central, whereas Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Microsoft Configuration Manager, Quest KACE Systems Management and Ivanti Neurons Patch for Intune. See our Kaseya VSA vs. Microsoft Windows Server Update Services report.
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