We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We can schedule the patching of the endpoints."
"Provides efficient automation."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable part of this solution is the security features that it offers."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"I've had good experiences with Microsoft customer support."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The installation is straightforward."
"The solution now includes a multi-screen feature which is great."
"The solution works on Microsoft servers."
"The most valuable features of the solution are ease of use and the simple environment."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable feature is the ease of use."
"The stability of the solution is good but it can be improved."
"It's very difficult to update the third-party software on every device."
"Sometimes, the product misinterprets the functionality of a machine."
"There is room for improvement in the remote control strengths."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The agent-based monitoring solution can be improved."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The reliability of the solution could improve."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"We've had issues with security breaches."
"It could be made simpler from a management perspective."
"There could be some improvement in the integration of the solution."
"We are searching for a product with better remote access and remote sessions."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
