We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The most valuable part of this solution is the security features that it offers."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"This solution is our RMM tool and we love the deployment features."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"We can schedule the patching of the endpoints."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"The most valuable feature is the graphical user interface."
"The solution is easy to install and it takes a couple of hours."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"SolarWinds is reasonably priced."
"It's a very good tool and a very stable tool."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"It never functioned as intended."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"It's very difficult to update the third-party software on every device."
"Sometimes, the product misinterprets the functionality of a machine."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"One of the challenges with SolarWinds is that in order to pull the data, we have to have a lot of false positives."
"Sometimes there are issues when upgrading to a new version of the product."
"If they could combine everything into one product, that would be very helpful."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"The solution is not always good with new features, so it's take a long time."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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