We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about Kissflow is its user-friendliness."
"The user interface is very, very good."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The support team responds fast."
"The most valuable feature is the performance."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The solution integrates well with other products."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"It has an excellent capability to integrate different access points."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"There is a lag in the delay between API calls."
"There is room for improvement in terms of stability."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"The integration between forms should be made easier."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"Complexities in the organization made the initial deployment complex."
"The utilization of AI in ServiceNow needs enhancement."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"There should be fewer clicks and faster integrations between solutions."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Its stability and pricing need improvement."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, Nintex Process Platform, Appian and Bizagi, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our KiSSFLOW vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
