We performed a comparison between Planview PPM Pro and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."PPM Pro provides managers the insight they need to empower decision-making. The data is always in the tool. It's just making sure people are using it correctly. We track the requests as they come in. We track our demand by each of our teams within IT and then estimate that effort so that we can see if we are getting a lot of requests to certain teams. We check the demand versus capacity as those items come in."
"It is certainly the resource management feature that is most valuable for us. It is the supply and demand. Like most companies, one of the hardest nuts to crack is understanding where your people are and getting them to do the right thing at the right time. So, certainly, out of all the functionality, this has been the saving grace for us because it now provides us with the insight to do future planning and stop taking on more work than we are physically capable of doing as a company."
"The dashboards are one of the most valuable aspects of this solution, although, we've only developed a few that anyone's using. There is more maturity there and, of course, we're a month and a half into this, but getting our executive leadership to see these things is half the battle. I think dashboards are going to be critical."
"It has helped us make good decisions in terms of what projects to take or how to prioritize projects when we have multiple directors from the business or product. It has definitely helped us prioritize and work on our critical things."
"I've worked at many different companies, and the customer service and the support from Daptiv are unlike anything I've encountered before. They far excel any other company I've worked with. I always say to people that Daptiv is like a sub-department in your company. You don't realize they're a vendor. It feels like you're working with somebody who is part of your own company."
"Has good visibility."
"The reporting and dashboards are the most valuable features. For most of what we're using it for almost all of it is pretty valuable to us."
"The status reporting is the most valuable feature as it's easy to use; it's simple for project managers to enter their information, and the reporting features are very flexible."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The solution is scalable."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"Stable and scalable solution."
"The performance is good."
"The program is stable."
"The agile functionality can be improved. The tool was definitely built around the waterfall PMBOK PRINCE2 methodology, and although there are great functions within the tool for agile, it is often compared to dedicated tools like LeanKit or Jira. At the moment, the only integration we would have is to Jira itself, not to another Planview product. I believe that's coming in 2022 at some point."
"Additional Agile capabilities, including integration with the Agile development app, would be welcome features."
"I would like to see integration with third-party applications, like the JIRA, Microsoft Project, and financial applications."
"The downside to the way the solution tracks time is if your project manager doesn't add you to the project, you won't see it on your timesheet, even if you did do work."
"Connecting funding and strategic outcomes with work execution is a challenge right now for us. Part of what we are facing is we have a couple of drivers of where projects are coming from. One of them is our innovation group. They are just sort of tangentially using PPM Pro for recording the status of projects and not really planning them within there. We need a stronger link between our current financial reporting system and Planview PPM Pro, so we can start to more easily record our external costs in the tool."
"The initial setup was a little complex. There is so much to customize. It'd be good to have some templates out-of-the-box."
"PPM Pro requires a great deal of internet bandwidth because it's a cloud-based solution. This can present a problem if a team member is working in a remote area where they can't access high-speed internet or experience outages. They may face challenges logging in or updating tasks. If the internet connection is inadequate, it may not sync with the solution."
"The integration with some of these other tools that we use, like the Azure DevOps needs improvement. I heard there are few things coming within Planview or PPM Pro itself, but I think it's still future dated. These integrations are key for us from an organizational perspective."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The user interface could be more modern."
"A major improvement we would like to see is definitely around agile management."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
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Planview PPM Pro is ranked 7th in Project Portfolio Management with 34 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Planview PPM Pro is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Planview PPM Pro writes "Attentive customer service". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Planview PPM Pro is most compared with Planview AdaptiveWork, Planview Portfolios, Planisware, Microsoft Project and Smartsheet, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Asana. See our Planview PPM Pro vs. ServiceNow Strategic Portfolio Management report.
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