We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."We have one MDM that works with Windows, iOS, and Android."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"We have a BYOD policy, and this solution helps us manage our devices."
"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
"It is very easy to use. It has a very easy interface."
"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"It is a highly stable solution."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"The product’s most valuable feature is its ability to provide environmental security."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"It's great to do statuses or to review tasks."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"I have found the workflows and integration the most valuable in this solution."
"Very good incident management, chain management and problem management features."
"We always get good support."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Easy to integrate with third-party applications."
"Could benefit from user having more control over devices."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"We faced issues with macOS support. The product should have better inventory and asset management."
"Intune's areas for improvement revolve around security and certificate management."
"This solution could be integrated with more hardware for an improved offering."
"Web UI."
"It is difficult to set up."
"Its configuration process could be better."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"SaltStack's features are minimal."
"A hardened set of tests would be much appreciated."
"I would like to see Advanced Intelligent Automation."
"The capital expenditure neeed to get the tool up and running is extensive."
"ServiceNow doesn't cater to the Middle Eastern market."
"They could improve license management, particularly when integrating different applications or toolsets."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The scalability needs improvement."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with Microsoft Configuration Manager, VMware Aria Automation, HashiCorp Terraform, Red Hat Satellite and BMC TrueSight Server Automation, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
